Customer Service Representative – International Focus

Key Responsibilities

• Act as the front-line customer contact for order management and execution.
• Acknowledge and enter customer purchase orders into Oracle ERP promptly.
• Coordinate inventory, shipping schedules, and contingency planning for product shortages.
• Prepare and review international shipping documentation (commercial invoices, packing lists, certificates of origin, regulatory labels, customs paperwork).
• Ensure compliance with state and international regulatory requirements for labeling and documentation.
• Provide timely updates on open orders and invoice orders within 24 hours of shipment.
• Resolve customer issues promptly and collaborate with internal teams to meet business needs.

Qualifications

• Bachelor’s degree preferred or equivalent customer service experience.
• Proven experience in international shipping and documentation (customs, regulatory compliance, export paperwork).
• Proficiency in ERP systems (Oracle or SAP) and Microsoft Excel.
• Experience with Salesforce preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage complex documentation and deadlines across multiple countries.
• Bilingual preferred.