Customer Service Advisor

🌟 Join Capita Ireland as a Customer Service Advisor – Clonakilty, Co. Cork 🌟
Are you passionate about delivering excellent customer experiences? We’re looking for a Customer Service Advisor to join our welcoming team in Clonakilty on a permanent, full-time basis.

🏢 What’s the role?
You’ll be part of a small, friendly, and supportive team, helping customers with general enquiries and ensuring every interaction leaves a positive impression. Your role will be key in delivering a proactive and professional service that makes a real difference.

🕗 Working hours:
Monday to Friday, 8:00 AM – 4:00 PM - shift will be discussed
20 hours per week – enjoy a great work-life balance with no weekend shifts!
📍 Location:
West Cork Business and Technology Park, Clonakilty, Co. Cork, P85 YH98
Enjoy working in a scenic and peaceful location with a strong sense of community.

💼 Why join us?
Be part of a collaborative and inclusive culture
Gain valuable experience in a supportive environment
Opportunities for career growth within Capita

Job title:

Customer Service Advisor

Job Description:

What you’ll be doing: 

• Handle a high number of customer queries via telephone and complete administration tasks
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for: 

• Previous experience working in similar environment
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. 

• Part time = €14040 per annum
• 22 days annual leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• cost of eyecare vouchers for eye examinations and money towards glasses if required
• access to Capita pension scheme
• access to Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you. 

#CEOFFICEHIGH

Location:

Clonakilty

,

Ireland

Time Type:

Part time

Contract Type:

Permanent