Senior Data Center Technician, connectivity.

<p><span>We're looking for a skilled and motivated Senior Data Center Technician- Connectivity to join our Madrid team and help us deliver unparalleled service to our global customers.</span></p><p><span><strong>Is this you?</strong></span></p><p><span>Do you love solving complex technical puzzles? Are you the person others turn to for guidance on critical infrastructure? If you're a hands-on problem-solver who thrives on ensuring 100% operational uptime and enjoys mentoring others, this is your opportunity to make a real impact.</span></p><p><span><strong>Your Mission:</strong></span></p><p><span>As a Senior Data Center Technician, you will be the go-to expert on the ground. You'll play a dual role: a trusted technical partner for our customers and a key leader within our operations team. Your work will directly influence customer satisfaction and the flawless performance of our critical infrastructure.</span></p><p><span><strong>What You'll Be Doing:</strong></span></p><ul><li><p><span>Be the Customer Hero: Provide expert "remote hands" support, handling everything from server migrations and installations to advanced troubleshooting and emergency maintenance.</span></p></li><li><p><span>Keep the Pulse: Execute and manage cross-connects, cabling, and network configurations to keep data flowing seamlessly.</span></p></li><li><p><span>Lead and Mentor: Guide and develop Level I &amp; II Technicians, sharing your knowledge and fostering a collaborative team environment.</span></p></li><li><p><span>Drive Excellence: Develop and follow critical operational procedures (MOPs, SOPs, EOPs) to ensure the highest standards of safety and efficiency.</span></p></li><li><p><span>Champion Safety &amp; Compliance: Uphold our strict safety policies and ensure all work complies with company standards and regulations.</span></p></li></ul><p><span><strong>What We're Looking For:</strong></span></p><p><span><strong>Must-Have Skills &amp; Experience:</strong></span></p><ul><li><p><span>A minimum of 5 years of hands-on experience in a Data Center, Telecommunications, IT, or Network Infrastructure environment.</span></p></li><li><p><span>Deep expertise in:</span></p><ul><li><p><span>Structured cabling (fibre optic and copper)</span></p></li><li><p><span>Network configuration and hardware installation</span></p></li><li><p><span>Advanced troubleshooting and root cause analysis</span></p></li></ul></li><li><p><span>Proficiency with standard IT tools and service management software.</span></p></li><li><p><span>Strong communication skills in English and Spanish, with a proven ability to manage customer requests professionally.</span></p></li></ul><p><span><strong>The Right Attitude:</strong></span></p><ul><li><p><span>A Customer-First Mindset: You listen, adapt, and strive to exceed expectations.</span></p></li><li><p><span>A Leader &amp; Team Player: You're collaborative, open to feedback, and enjoy helping others grow.</span></p></li><li><p><span>Proactive &amp; Hands-On: You take initiative, have an incredible eye for detail, and are always looking for ways to improve.</span></p></li><li><p><span>Resilient Problem-Solver: You stay calm under pressure and can navigate complex situations effectively.</span></p></li></ul><p><span><strong>Why Join Digital Realty?</strong></span></p><ul><li><p><span>Be at the Core: Work in a critical role at the heart of the digital economy.</span></p></li><li><p><span>Grow Your Career: We invest in your development with training and growth opportunities.</span></p></li><li><p><span>A Culture of Teamwork: We live by our values: being Open, Collaborative, and Inclusive.</span></p></li><li><p><span>Make an Impact: We Own It, Deliver on our promises, and are Future-Focused.</span></p></li></ul><p><span><strong>Ready to Connect Your Career to What's Next?</strong></span></p><p><span>If you're a technical expert ready to take on a challenging and rewarding role, we want to hear from you.</span></p><p><span><strong>Apply now to become a vital part of Digital Realty's Madrid team!</strong></span></p>