Admissions Operations and Systems, Front Counter Student Assistant - Federal Work Study Student Assistant

Job Summary: 

The Office of Admissions, Operations and Systems is seeking a motivated and enthusiastic Student Assistant to join our team. This position will provide valuable experience in customer service, and data entry. You will be part of a vibrant and collaborative environment where your contributions are not only valued but celebrated! Our team is dedicated to providing outstanding service to prospective students and their families, ensuring they have a positive and memorable experience.

As a student assistant, you'll work closely with passionate and experienced professionals who are enthusiastic about education and student success. You’ll receive hands-on guidance and mentorship, helping you develop valuable skills that will benefit your future career. Plus, you'll build lasting friendships and a network of support within the university community. Whether you’re greeting guests, answering phones, or handling inquiries, you’ll have a blast while making a real impact!

We will provide training on:

• Admissions requirements, application processes, and deadlines.
• Navigating the admissions database.
• Conducting an informative and engaging campus tour.

Benefits:

• Gain valuable work experience in a professional office setting.
• Develop skills in customer service, data management, and public relations.
• Opportunity to network with university staff and prospective students.
• Flexible hours to accommodate your academic schedule.

Majors That Would Benefit
All majors are welcome to apply, but this position will provide relatable skills for the following majors:

• Business Administration: Gain experience in customer service, communication, and organizational skills.
• Communication Studies: Enhance public speaking, interpersonal communication, and outreach abilities.
• Education: Learn about the admissions process, student interactions, and educational outreach.
• Social Sciences: Improve communication skills and understand diverse perspectives through interactions with prospective students.

Responsibilities include, but are not limited to: 

• Assist prospective students with their CSUSB application and admissions inquiries via phone or in person.
• Schedule appointments for students to see Admissions Counselors.
• Take in and write receipts for student documents such as, transcripts, test scores, and residency information.
• Assist with all Admissions and Student Recruitment programs, events, and off campus visits.
• Conduct campus tours to individuals and groups - Perform general office activities, such as typing, operating office machines, processing mail, or securing confidential materials.
• Attend college fairs, representing CSUSB for the recruitment of prospective students to the university
• Conduct admissions presentations to K-12 students wishing to learn more about higher education, requirements, etc.
• Participate in call campaigns
• Perform other duties as assigned by office manager(s) for the overall function of the office and/or institution of CSUSB.

Minimum Qualifications: Required Education and Experience 

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position. 

• Special Qualification: Admission or registration as a CSU student. 

Required Qualifications 

• Maintain a 2.0 G.P.A. or greater per semester and cumulative. 

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate) 

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate) 

• Eligible to work in the United States 

• Payroll Requirement: Social Security Card 

Preferred Qualifications 

• Driver's license
• Current CSUSB student in good academic standing.
• Excellent communication and interpersonal skills.
• Organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service or public speaking experience is a plus!
• Provide excellent customer service through phone, email, and in-person interactions.
• Support admissions initiatives by participating in various events.
• Enter and update information and help maintain accurate records.
• Answer qu