Director, Offering Management - AI/Network Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a builder? Do you get excited by transforming a great idea into a tangible product that will improve our employee and customer experience? Do you also find yourself looking for better ways to do things, constantly asking "What if?" and "Why not?" ?" We're looking for a Director of Offering Management to lead our offering strategy for Kyndryl Managed Network Services team and help us shape the future of our offerings and our culture.

This isn't your typical offer management role. We're a tight-knit team, and you'll be at the heart of our operations, taking the lead on Artificial Intelligent (AI) initiatives that drive real change.

You'll be the champion of our customers, identifying their needs and translating their pain points into creative solutions. You will also be a change leader who designs and implements more modern, effective ways of working.

Here's a snapshot of the work you'll get involved with:

• You'll be a detective and a strategist: You'll dive deep into network data and market trends to uncover hidden opportunities and define the right AI business strategies for us to pursue.
• You'll be a platform builder: You'll work directly with our network engineering, delivery, and development teams to create seamless, unified AI platform experience for both our customers and our employees. You'll need to understand how AI ML and Agentic AI works, including orchestration frameworks, Large Language Models, guardrails, governance, and other key technical building blocks.
• You'll be a storyteller and a translator: You'll take complex user research and data analysis, transform them into AI and Agentic AI services requirements for our development teams. You'll apply the Jobs to be Done framework to deliver complete workflows and tasks via our Agentic AI Framework.
• You'll be a change maker: You will play a key role in our cultural transformation. You'll work with internal clients to drive adoption of AI/Agentic AI, process excellence, and identify opportunities for improvement. You'll lead efforts focused on improving operational aspects like quality, cycle time, cost, and overall performance, as well as growing revenue through Consult engagements.
• You'll be a data-driven decision-maker: You'll design and implement metrics to measure the impact of AI/Agentic AI, from adoption to business impact. This is essential for ensuring our work delivers tangible value.

Key Responsibilities

• AI/Agentic AI Strategy & Vision: Define the AI/Agentic vision and strategy Kyndryl’s Network Managed Services. You'll build and manage the roadmap, prioritizing releases based on customer needs and business objectives.
• Agile Product Development: Collaborate with network engineering and development teams in an Agile environment. You'll actively participate in PI planning, Sprint Planning, and backlog grooming to ensure the team is always working on the highest-value initiatives that are aligned with our business goals.
• User Research & Data Analysis: Conduct user research and competitive analysis and analyze network and services data to gather insights. You will design and track key metrics to measure success, ensuring a data-driven approach to decision-making.
• Business Acumen: Build business cases for new investments, and work with marketing to develop value proposition, pricing, and competitive strategy for Agentic AI enabled network offerings.
• Process & Culture Change: Champion cultural transformation by implementing new processes and ways of working, using methodologies like Agile, Co-Creation, or AI/Agentic AI.

Where This Role Can Take You

• We believe in continuous growth, both for our offerings and our people. This role is a fantastic launchpad for your career. You’ll gain a deep, holistic understanding of our business, from technical building blocks and service delivery operations to marketing and go-to-market strategy.

• As you grow in this role, you could see yourself taking on leadership opportunities, mentoring junior offering managers, or specializing in a specific area like Agentic AI implementation and networking. Your experience here will prepare you for senior leadership positions within the company, empowering you to shap