Software Engineer - Salesforce Marketing Cloud

Software Engineer - Salesforce Marketing Cloud 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Are you a creative thinker that loves to be on the cutting edge, solving problems through technology and design?  Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the FordPro Customer Problems? If so, FordPro is the place for you! Help bring the power of digital technology to our clients and transform how they engage with their users.  A career within our growing digital practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess. 

This position provides hands-on technical design, hands-on development, and team leadership to the Ford Pro CRM Marketing Cloud and Data Cloud engineering team.   A keen understanding of what's possible, balanced with an eye to best practices and development processes is needed to bring success.  Key indicators of success for the Ford Pro CRM team will always include quality, and the positive impact to our functional partners and their customers. 

In this position... 
Be part of a diverse, global, distributed team. 
Opportunity to implement and learn in 3 clouds with a diverse up and down stream system.

Work you’ll do

• Deliver Salesforce solutions on Marketing Cloud, Data Cloud, and other related technology platforms
• Play technical SME role on projects to design Marketing Cloud Solutions, provide technical walk-throughs to other developers and client feature owners
• Provide technical leadership on projects by providing necessary guidance to junior team members to follow Salesforce best practices
• Accountable for Marketing Cloud technical delivery - Build, System Testing handover/co-ordination, Tech. documentation and deployment activities
• Support Product Managers in reviewing features/user-stories, convert functional requirements to technical requirements, estimate user stories, plan team capacity and work closely with PM to finalize iteration scope
• Ability to analyze/identify gaps in functional/business requirements, discuss with functional and business product owners on required changes that aligns with the Marketing Cloud and Salesforce product stack and architecture
• Leverage integrations between Salesforce, Marketing Cloud, and external applications using REST, SOAP APIs, oAuth and Single Sign-On.
• Leverage Non-production environments, and migrate changes from lower environments to production environment(s). 
• Define solution and configuration review methodology, perform independent reviews and certify metadata developed by self and other junior team members on the project.
• Manage technical risks and issues as well as cross dependencies with other teams. Communicate effectively with internal teams and client to address technical design and functional gaps.
• Ability to effectively debug and resolve technical issues and/or defects which may be reported as a result of faults in the production system. 
• Assist in writing technical approach and design documentation as required.
• Works closely with the Product Managers to include continuous technical improvement in the Product Line roadmap 
• Collaborates with other Product Anchors to reduce complexity across the portfolio, enhance interoperability between services, and make key design decisions across the portfolio. 
• Ensures engineering excellence (e.g. best practices and quality) is achieved within product group. 
• Clearly communicate technology strategy and vision to team members and internal and external stakeholders 
• Innovate and operate with an iterative, agile and user-centric perspective 

You'll have... 

Skills required:

• 6+ years of overall experience in Marketing Cloud implementation in Sales Cloud and Service. 
• Experience in a Data Management role, using Conceptual Data models, Logical Data models, High level Design & Low-Level Design. 
• Experience with Marketing Cloud solution design, development, and integrations with other Salesforce products
• Lead solution design, architecture, and delivery for enterprise-level projects 
• Interact directly with client stakeholders and business end users to analyze their business 
• Proven ability to effectively prioritize workload and meet deadlines
• Strong working knowledge of Salesforce relevant technologies: Marketing Cloud, Data Cloud, MuleSoft, and other Salesforce ecosystem products an