Regional Maintenance Director

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry. 
There has never been a better time to join ResProp as we accelerate our growth. Our ideal candidate is at the top of their game as a Regional Maintenance Supervisor, looking to expand their scope and influence to the next level. Must be adept at using data and information to assess trends in their business (to complement onsite visits and face-face communication) and take immediate action. Experience in multi-family real estate, process development, standard work generation, and effective implementation. Must have a desire to work in a fast-paced, growing organization that seeks to revolutionize the property management industry through technology, people and process.  
The Regional Maintenance Director (RMD) is a key teammate in the ongoing growth and day to day operations of ResProp in service to our mission and vision:

• Evaluating and monitoring the performance of properties and overall portfolio. Working directly with the Regional Manager and VP of Operations to train, implement and monitor ResProp policies and performance for the facilities maintenance and renovation activities in their assigned portfolio of properties; working directly with the Regional Managers (RM) to ensure all company policies and procedures are enforced.
• Building Leadership at the properties and within themselves. Developing others to advance personally and professionally.
• Training, coaching and providing guidance to the Regional Managers, Property Managers, Maintenance Supervisors and maintenance teammates to make sure performance goals are met and standards are upheld.
• Supporting new business efforts.  
• Will require some travel to other markets in Texas on occasion. 

Communication

• • Communicates and coordinates on a frequent and routine basis (at least weekly) with the Regional Managers, VP of operations, and Learning and Experience Manager for properties in their assigned portfolio
  • Leads up. When priorities shift within the team, pass situational awareness both up and down the chain. Provide the information to those needing it to make decisions and make sure there is clear understanding of the objectives or reasons why decisions are being made if unclear. 
  • Maintain and keep information and records up to date in the ResProp systems such as Coupa, ResMan and Pro Track so that reports and information are up to date and accurate.

Training/Staffing

• • Works to establish a culture of Ownership, Leadership and accountability within their region at all levels
  • Establishes training programs, team meetings for Maintenance Supervisors to take place in their region. Responsible to set the tone and establish the esprit de corps in their portfolio
  • Assists Regional Manager/Property Manager with the hiring of Maintenance Supervisors as needed (focused interviewing, testing, bar raising, etc.) on stabilized properties. Assists with other positions on takeover properties as needed.
  • Trains, monitors, coaches and provides feedback on all Maintenance Supervisors per ResProp guidelines
  • Conducts Safety Training with maintenance staff at regular intervals. This includes a confirmation that each staff member is working in a safe environment and company safety policies are being followed

Production & Standards

• • Assists Regional Managers and Property Managers in managing and monitoring the overall Curb Appeal, Turn Times, Average Work Order Times and Property Expenses. Make recommendations as needed to correct deficiencies on the sites
  • Walk vacant apartments as part of Quarterly Inspections or as often as necessary to ensure the ResProp’s standards are being followed. 
  • Makes recommendations for Operating and Maintenance Cost / Capital Expenditures / Refurbishment and Replacement. Collects bids and makes recommendations as needed
  • Conducts quarterly inspections unless needed more frequently to coach and train teammates. All life safety issues should be noted and addressed to mitigate future risk.
  • Coordinates other property inspections with Regional Manager to ensure conformance to other requirements such as lender inspections or inspections required by governing authorities.

Capital and Non-Routine Projects/Budget Oversight for assigned projects as needed

• • Preservation of assets and cap