Principal Field Enablement Business Partner

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Principal Field Enablement Business Partner.

About the job

This person in this position will report directly to the Senior Manager, GTM Field Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again, this role is for you.  

As the Principal Field Enablement Partner for NAMER, you will be responsible for driving the performance, productivity, and effectiveness of the regional sales team. You will design, localize, and implement sales enablement strategies, programs, and tools to support reps at every stage of the sales cycle. This role requires close collaboration with regional sales leaders, marketing, product, operations, and global enablement teams to ensure alignment with business priorities. You’ll partner closely with sales leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions across the entire sales lifecycle

Responsibilities

In this role, you’ll:

• Act as a consultant for sales leaders on enablement opportunities based on both qualitative and quantitative metrics and performance
• Deliver content tailored by audience 
• Contribute to knowledge bases, training sessions, knowledge development, and weekly updates 
• Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan 
• Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions  
• Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area
• Follow through on the adoption of pre / post- evaluations and metrics of enablement programs 
• Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc  

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years in sales enablement, sales training, or a related sales function
• Deep understanding of the sales lifecycle and experience supporting quota-carrying teams; ideally having prior sales experience.
• Excellent communication, facilitation, and presentation skills.
• Proficiency with sales tools and platforms (e.g., Salesforce, Gong, Highspot, Seismic, LMS tools).
• Data-driven mindset with the ability to measure impact and improve continuously.
• Proven success in driving measurable impact through enablement programs.
• Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments.
• Excellent stakeholder management skills.
• Analytical mindset with experience using data to measure success and identify improvement areas.
• Proficiency in designing training materials using tools like PowerPoint, Articulate, or similar platforms.
• Proven ability to lead projects with minimal supervision in a fast-paced, collaborative environment.
• Strong track record of coaching and developing sales professionals 
• Deep understanding of sales methodologies (e.g., Challenger, or Sandler).
• Exceptional communication and interpersonal skills with the ability to motivate an
• Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships.
• Knowledge of current and emerging adult learning theory, and how to put it