Harley Davidson Brand Ambassador - Dutch with English

Our Client 

The Harley Owners Group (HOG) Brand Ambassador is the face and voice of Harley-Davidson to our loyal community of riders. This role is crucial in embodying the brand's values and ensuring an unforgettable HOG membership experience for every rider. We are seeking a passionate and results-oriented individual who provides exceptional customer service and building strong relationships within the HOG community. 

What’s your Mission? 

• Brand Champion: Authentically represent the Harley-Davidson brand and its values in every interaction. 
• Deliver Exceptional Customer Service: Provide personalized and exceptional service to all customers and HOG members. 
• Manage Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, and other channels. 
• Build Strong Customer Relationships: Foster long-term relationships with customers and members through personalized communication and proactive engagement. 
• Optimize the Customer Experience: Ensure a seamless and enjoyable experience for every customer at every touchpoint. 
• Process Transactions: Efficiently and accurately process membership payments and other relevant transactions. 
• Drive Revenue Growth: Identify and capitalize on opportunities for cross-selling and upselling relevant products and services. 
• Gather Customer Feedback: Collect and analyse customer feedback to identify areas for improvement and enhance the overall customer experience. 
• Maintain Accurate Records: Ensure the accuracy and up-to-date status of all customer and member records within the Salesforce CRM. 
• Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction. 

Requirements

• Fluency in Dutch: Demonstrated excellence in written and spoken Dutch, including exceptional grammar and spelling. 

• Strong English Proficiency: Fluency in both written and spoken English. 
• Customer-Centric Approach: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills. 
• Interpersonal Skills: Strong listening, influencing, and negotiation skills. 
• Resilience and Adaptability: Ability to perform effectively under pressure, think quickly, and resolve challenging situations. 
• Customer Service Excellence: Proven ability to handle customer complaints and difficult situations with professionalism and empathy. 

Extra Points 

• Passion for Motorcycles: A genuine interest in motorcycles is a significant plus! 

Benefits

• Start Date: October 2025.
• Hours: 39 h/week

• Work Schedule: Monday to Friday, 9:00 am - 6:00 pm

• Salary: €21,062 gross per year

• Holidays: 24 holiday days per year

• Work Model: Hybrid (6 days per month at the office)

• Training: 1 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm

• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 

• Well-being Support: Confidential counselling and resources. 

• Perks & Discounts: Exclusive offers and rewards. 

• Health Benefits: Discounted health insurance. 

• Skill Development: LinkedIn learning and certifications. 

• Referral Program: Bring a friend and get a referral bonus.