Sales Coordinator

Job DetailsLevel: ExperiencedJob Location: Atlanta - Atlanta, GA 30339Education Level: 4 Year DegreeAbout Empire and Co.

 

Empire and Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

 

Our continued growth reflects our commitment to operational excellence, client service, and delivering complex projects with precision and professionalism.

 

Overview

 

Empire and Co. is currently seeking a Sales Coordinator to join our team at our Atlanta office. This is a full-time, in-office role supporting the sales team and ensuring the efficient coordination of orders and projects from initial quote through final installation and closeout.

 

The Sales Coordinator plays a critical role in delivering high-level customer service while supporting internal teams, vendors, and clients throughout the project lifecycle. This position helps ensure accurate order management, timely communication, and smooth execution of project deliverables while supporting Empire and Co.’s commitment to Delivering Perfect.


 

Key Responsibilities

 

Sales & Account Coordination

 


Assist in the preparation of quotes and orders, ensuring accuracy in pricing and product specifications
Maintain accurate client records, order details, and project updates within internal systems
Organize floor plans, product counts, and documentation for client presentations and internal reviews
Support Sales Managers and Sales Coordinators with project coordination and documentation
Assist with the preparation of reports, presentations, and documentation required for meetings
Provide responsive customer service by addressing client inquiries and coordinating follow-ups
Support the preparation of installation materials and documentation for client projects
Collaborate with internal teams to ensure projects remain aligned with schedules and client expectations


 

Order Management & Vendor Coordination

 

• Confirm receipt of purchase orders with vendors
• Confirm acknowledgments and monitor vendor order confirmations
• Track and resolve order discrepancies or acknowledgment issues
• Create and manage vendor deposit requests as needed
• Maintain and distribute order status reports throughout the lifecycle of each project
• Coordinate vendor communication to ensure order accuracy and timely delivery

 

Pre-Installation Coordination

 


Create Operations requests identifying labor requirements including union/non-union and standard time or overtime
Assist with preparation of installation packages and documentation for Operations teams
Request and track Certificates of Insurance (COI) required for project installations
Coordinate logistics and documentation required for project delivery and installation


 

Installation & Post-Installation Support

 


Maintain punch list documentation and coordinate resolution of outstanding items
Order punch list items when necessary to complete project requirements
Create laser and RA tickets when a Project Manager is not involved to prompt freight claims
Support project closeout activities including invoicing upon delivery and installation
Assist with management of day-two orders and post-installation client requests
Maintain communication with clients to ensure satisfaction and timely issue resolution


 

Administrative & Reporting Responsibilities



Set up new customers and vendors within internal systems
Request and track manufacturer warranty information
Compile Product Mix Reports and additional internal reporting as needed
Maintain accurate documentation of client and project records


QualificationsSkills & Qualifications



Minimum 3+ years of experience in the commercial furniture or dealership industry required
High School Diploma required; Bachelor’s degree preferred
Steelcase and Hedberg experience strongly preferred
Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
Strong written and verbal communication skills
Excellent organizational and time management abilities
Ability to manage multiple tasks and priorities within a fast-paced environment
Strong attention to detail and problem-solving capabilities
Ability to work collaboratively within a team environment while supporting multiple stakeholders
Commitment to meeting deadlines and maintaining high standards of accuracy and service