Airport Curbside Concierge Check-in Agent

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

 

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

 

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

You will...

This position is located outside, checking passengers in for their flights, and is subject to all various outside weather conditions. Please also highlight that this position requires the ability and availability to work weekends as well.

o     This is a Curbside Check-in Agent, also known as a Skycap, position starting at $11.00 (+ Tips $$$$) o     Part-Time Positions Availableo     Ability and availability to work weekends is a musto     Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts onlyo     Previous 1-2+ years of Customer Service experience is preferred - Paid Trainingo     Starting Pay $11.00/hour + Tips

 

A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.  Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.  The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. 

 

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

 

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines.  Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags. 
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage. 
• Must possess excellent verbal and written communication skills. 
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Concierge desk.  
• Uphold clients guest service guidelines and values. 
• Need to be able to manage payments (credit card) received from guests 
• Answer telephones and guest questions. 
• The ability to manage simple addition.

 

You have...

Required Qualifications

• Ability to work in the early morning rotation  
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States. 
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs. 
• Must be able to push luggage cages both empty (approximately 100 lbs) and full. 
• Weather: Outdoors 100% of the time including all temperatures