About the Team

The Global Safety and Security team is responsible for advancing DoorDash through the protection of people, property, operations, brand and reputation. We manage safety and security risk and deliver value across the business through agility, technology, and a people-first approach. Our team strives to always be in front, and there for our people anytime, anywhere.

About the Role

DoorDash is looking for an experienced Manager, Global Operations Center to help manage and lead our central operations, programs, and initiatives within our Global Safety and Security Operations function. You will work closely with Global Safety and Security leadership, executive leadership, business leadership, Communications, Human Resources, Legal, and other cross-functional partners to create an inclusive, safe, and secure environment for our global workforce. By tailoring and effectively implementing a tight operating rhythm, maintaining global situational awareness, and driving unrivaled customer service and support through all operating conditions, this role will directly contribute to shaping an industry-leading safety and security operations function. This role requires very strong leadership under pressure, unwavering integrity, senior level communication skills, understanding of the global context, exceptional critical thought, a protective mindset, and a very high bias for action and execution.

You’re excited about this opportunity because you will…

• Lead, manage, and execute Global Operations Center operations
• Help develop, integrate, and oversee culturally attuned policies, programs, procedures, standards, and processes
• Be on the front line working hands-on to protect DoorDash through central operations
• Be responsible for building a technology-driven environment for our Global Operations Center team
• Deliver world-class service and support for our global workforce
• Be responsible for accurately and consistently identifying, tracking, and reporting risk event information in a timely manner
• Manage vendors, contract staffing, and ancillary services
• Drive business value through vendor quality, reliability, and customer service
• Be responsible for accurately modeling spend and maintaining tight budget adherence
• Coordinate and lead staffing of our 24/7 operations 
• Work directly with diverse groups of employees and executive leaders
• Establish and maintain a global common operating picture 
• Manage all aspects of travel risk management including monitoring, alerting, briefing, and support
• Help lead cross-functional efforts for events, travel, and special projects
• Perform audits of security controls to ensure quality implementation and system health
• Help develop and maintain relationships with law enforcement and first responders
• Be responsible for global incident and emergency management
• Be responsible for centrally managing access, video, environmental sensors, and associated alarms across the enterprise
• Manage relevant training, drills, and process improvement
• Partner with Incident Responders during emergencies to facilitate overwatch and central support
• Produce and deliver regular and ad hoc executive-level briefings

We’re excited about you because…

• You have a bachelor’s degree or equivalent work experience
• You have 10+ years of security operations experience including 5+ years of management experience
• You have exceptional leadership skills and the ability to motivate and influence team members and cross-functional partners positively
• You are worldly having traveled extensively abroad
• You are multilingual and understand the global context
• You have an extensive background leading teams in operations center environments
• You have experience with relevant operations center databases, systems, and tools
• You have a deep understanding of access control, video surveillance, communications/radio, mass notification, and risk monitoring systems
• You have managed operations center teams across a global operating environment
• You have demonstrated background in change management and operations center optimization
• You have experience managing vendors/suppliers and large budgets 
• You have direct experience managing the security risks associated with warehouses, fulfillment centers, retail, or related high-risk environments
• You are driven with a strong bias for action and have demonstrated experience setting and achieving aggressive performance objectives
• You possess a relentless drive to find answers, even with very little information to start
• You thrive at mentoring teams through high