Customer Service Coordinator
Milliken & CompanyAbout the role
Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.
POSITION TITLE
Customer Service Coordinator
POSITION OVERVIEW
The customer service coordinator position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company’s Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday – Friday, 9:00 am – 6:00 pm and is part of our hybrid work from home policy.
JOB RESPONSIBILITIES
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Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements.
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Maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery.
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Build and maintain excellent customer relationships (both internally and externally) as a support to account management
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Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates.
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Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies.
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Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.
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