DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Address:  150 N 18th Ave, Phoenix, AZ 85007

This Posting is for Current Internal ADHS Applicants ONLY.

Salary: $62,315 

Grade: 21

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This position is responsible training, supervising, and assigning tasks to a team of eligibility specialists in our AIDS Drug Assistance Program and our Ryan White Part B program. This position interacts with clients, case managers, enrollment agencies, program sponsors, and pharmacies to address enrollment related issues and is also responsible for producing enrollment related reports and data gathering. This position handles, resolves and takes ownership of internal and external customer problems. Additionally they provide support to staff who may need to escalate complex cases and concerns. This position must be able to maintain confidentiality and provide quality, non-stigmatizing services to persons living with HIV.

Manage and direct a team of eligibility specialists (work assignments, setting priorities, hiring, discipline, providing training, , approving leave requests, and preparing evaluations)

Performs all functions related to the enrollment and eligibility process, including use of all agency required systems, ensuring quality service delivery and adherence to agency established.

Serve as a liaison between case management/enrollment agencies and clients.

Collect and analyze eligibility data for reporting.

Professionally handle incoming and return phone calls, providing quality customer service.

Other duties as assigned as related to the position.

Knowledge of:
- Eligibility and enrollment policies
- Data security and confidentiality policies
- Continuous Quality Improvement (CQI) and Lean methodologies.
- Basic knowledge of Microsoft Office Suite and G-Suite.
- Knowledge of customer service principles and practices
- Knowledge of call center telephony.

Skill in:
- Oral and written communication.
- Interpersonal relations, as applied to contracts with representatives of other governmental and private organizations, physicians, and the public.
- Listening skills, including the ability to maintain composure during stressful situations.
- Organizational skills including plan, prioritize and multi-task workflow in a timely manner.
- Attention to detail.
- Supervision and conflict resolution

Ability to:
- Use agency required systems for documenting eligibility requirements.
- Work independently and as a team member
- Ability to resolve customer issues while adhering to agency policies.
- Follow verbal and written instructions.
- Ability to work in a fast paced environment.
- Quality data entry and typing skills
- Delegate tasks, monitor workloads, and address performance concerns.

Pharmacy knowledge/experience, call center experience.

This Posting is for Current Internal ADHS Applicants ONLY.

Driver's License, High School Diploma, 2 years in customer service/eligibility work or other related field.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the foll