Social Media & Community Manager

Company 

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

What you’ll do:

As a Social Media and Community Manager at Credit Genie, you will be responsible for developing and implementing effective social media and content strategies to strengthen our employer brand, build brand awareness, drive consideration and adoption, and foster engagement and loyalty across all social media channels.

You will own and manage Credit Genie’s community presence, acting as the voice of our brand as you engage directly with customers across social networks and review sites. You will respond to customer inquiries, engage in conversations, and build meaningful relationships with our audience.

You will work closely with the design, growth marketing, customer service, and people teams to create impactful social content and support employer branding initiatives. Together with the people team, you will help showcase our culture and build a strong employer brand across all platforms.

• Develop a comprehensive social media strategy, including campaigns, always-on content, community engagement, influencer collaborations, and creative development.

• Create and manage editorial calendars, develop original, engaging content, and identify new opportunities to amplify Credit Genie’s brand and products.

• Partner with influencers and collaborate with brands to grow Credit Genie’s recognition and organically increase our social media following.

• Monitor social media campaigns and analyze performance using key metrics and KPIs, continuously optimizing for impact.

• Manage and nurture our online communities by responding to customer queries, engaging with followers, and replying to reviews across social platforms and review sites.
  

Requirements:

• 4+ years of experience leading all aspects of social strategy across major platforms such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube.

• Proven track record of growing and managing social media communities, including day-to-day operations, growth strategies, measurement, engagement campaigns, influencer marketing, and content strategy.

• Experience responding to customer inquiries, managing online reviews, and fostering positive brand sentiment.

• Successful experience partnering on employer branding initiatives and supporting the development of a strong internal and external brand narrative.

• Experience managing and measuring both ongoing and campaign-specific social programs.

• Strong analytical skills and experience with web and social media analytics tools and reporting (e.g., Hootsuite, Google Analytics, Sprout Social, Tableau).

• Highly organized with excellent attention to detail and a data-driven mindset.

• Strong communicator who thrives in a fast-paced, collaborative environment.

• Adaptable, curious, and motivated by fast-moving environments and ambitious growth goals.

• Experience with consumer fintech or related industries is a plus.

Benefits and Perks

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborat