Operations Manager

Job Title

Operations Manager

Job Description Summary

Overview:
This role is responsible for managing onboarding and offboarding processes, coordinating operational support, and ensuring compliance with account management standards. The position requires strong organizational skills, attention to detail, and the ability to collaborate across HR, Operations, and client teams.
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Key Responsibilities
Onboarding & Offboarding
• Manage onboarding and offboarding processes for employees, including C&W and Lease Administration.
• Coordinate recruiting approvals, badge issuance, equipment setup, and software access.
• Submit system termination requests and ensure timely completion.
• Maintain and update the onboarding/offboarding playbook.
Equipment & Technology Management
• Order and track cell phones, computers, and other equipment.
• Maintain inventory records and oversee equipment returns for terminations.
• Process software approval requests and ensure proper access for employees.
Vendor & Badging Management
• Serve as point of contact for all third-party vendors badging supporting the portfolio.
• Identify opportunities for improvement and collaborate with the team to enhance service delivery.
Reporting & Documentation
• Prepare and distribute monthly organizational charts.
• Compile and deliver the Operations Monthly Report to Verizon.
• Consolidate monthly financial reports and portfolio reconciliations.
• Coordinate Employee of the Month packages and obtain required approvals.
Account Management & Client Interaction
• Maintain and update the account management plan.
• Review monthly reports from C&W Services and address issues promptly.
• Meet weekly with Verizon to discuss operational updates and resolve concerns.
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Skills & Qualifications
• Strong organizational and project management skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and collaboration skills.
• Proficiency in Microsoft Office Suite and relevant systems.

Job Description

Overview:
This role is responsible for managing onboarding and offboarding processes, coordinating operational support, and ensuring compliance with account management standards. The position requires strong organizational skills, attention to detail, and the ability to collaborate across HR, Operations, and client teams.

Key Responsibilities

Onboarding & Offboarding

• Manage onboarding and offboarding processes for employees, including C&W and Lease Administration.
• Coordinate recruiting approvals, badge issuance, equipment setup, and software access.
• Submit system termination requests and ensure timely completion.
• Maintain and update the onboarding/offboarding playbook.

Equipment & Technology Management

• Order and track cell phones, computers, and other equipment.
• Maintain inventory records and oversee equipment returns for terminations.
• Process software approval requests and ensure proper access for employees.

Vendor & Badging Management

• Serve as point of contact for all third-party vendors badging supporting the portfolio.
• Identify opportunities for improvement and collaborate with the team to enhance service delivery.

Reporting & Documentation

• Prepare and distribute monthly organizational charts.
• Compile and deliver the Operations Monthly Report to Verizon.
• Consolidate monthly financial reports and portfolio reconciliations.
• Coordinate Employee of the Month packages and obtain required approvals.

Account Management & Client Interaction

• Maintain and update the account management plan.
• Review monthly reports from C&W Services and address issues promptly.
• Meet weekly with Verizon to discuss operational updates and resolve concerns.

Skills & Qualifications

• Strong organizational and project management skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and collaboration skills.
• Proficiency in Microsoft Office Suite and relevant systems.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and