Slots Guest Service Representative - Excalibur

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Enhance the guest experience at Excalibur as a Slots Guest Services Representative, assisting with slot-related questions, processing payouts, and enrolling guests in the MGM Rewards Program. This role ensures compliance with Gaming Regulations while providing exceptional service in a fast-paced environment. If you’re detail-oriented, enjoy providing exceptional service, and thrive in a fast-paced environment, this is the perfect opportunity for you!

STARTING RATE: $16/hour plus tips

THE DAY-TO-DAY:

• Accurate Jackpot Payouts: Pays slot machine jackpots and completes IRS W2G/1042-S forms with precision

• Guest Enrollment & Verification: Enrolls guests in the MGM Resorts International Rewards Program, ensuring compliance with ID and age verification guidelines

• Proactive Guest Service: Assists with property and slot-related questions, maintains a tidy and organized slot area, and delivers personalized guest service

• Minor Slot Machine Repairs: Performs minor repairs such as clearing ticket/bill jams, addressing Bill Acceptor and ticket printer issues, and replacing ticket paper to ensure smooth operation

• Welcoming & Attentive: Greets guests warmly with a smile and eye contact, ensuring a welcoming environment

• Responsive Floor Monitoring: Continuously circulates assigned areas, promptly responding to slot machine service lights and guest needs

• Knowledgeable & Engaged: Provides recommendations on MGM shows, restaurants, and attractions, stays informed about the casino floor layout, and assists guests in locating specific machines or denominations

• Underage Gambling Awareness: Remains vigilant for guests under the legal gambling age of 21, reporting any underage individuals to a supervisor or security

• Policy & Compliance Adherence: Complies with all departmental and company policies, including Title 31 regulations

THE IDEAL CANDIDATE:

• Age Requirement: Must be at least 21 years old.

• Education: High school diploma, GED, or equivalent is required

• Availability: Availability to work a variety of shifts, including weekends and holidays

• Guest Service: Friendly, approachable, and committed to providing outstanding, solution-focused service to every guest

• Cash-Handling Experience: Proven ability to manage and process financial transactions accurately in high-volume environments

• Hospitality Experience: Previous experience in a hospitality or casino environment preferred, demonstrating an ability to thrive in fast-paced, guest-focused settings

THE PERKS & BENEFITS:

• Wellness Incentives: Programs designed to support your physical and mental health

• Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more

• Free Meals: Complimentary meals provided in our employee dining room

• Free Parking: Parking available at no cost, both on and off shift

• Health & Income Protection: Access to health and income protection benefits for eligible employees

• Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11951

Are you ready to JOIN THE SHOW? Apply today!