Software Development Engineer , Shipping and Delivery Support

The Amazon's Shipping and Delivery Support (SDS) team focuses on providing drivers, delivering packages on behalf of Amazon, with seamless access to Driver Support Landing Pages, available in their mobile-native delivery app.

As an SDE-II on Amazon's Shipping and Delivery Support (SDS) team, you will be responsible for developing the SDS Driver Support Landing Pages. You will design and implement features that dynamically offer relevant support options tailored to the driver's current state, whether on or off duty. Leveraging generative AI, you will create an intelligent Help search feature that facilitates content discovery and provides optimal call-to-action recommendations. Additionally, you will integrate large language model (LLM)-led chat and voice support options to ensure drivers receive comprehensive assistance throughout their journey.

You'll take an active role in driving technical excellence, performing thorough code reviews, mentoring junior engineers, and proactively troubleshooting production issues. By ensuring the robustness and performance of the solutions you own, you'll help improve the overall delivery process and deliver high-quality software to our customers.

We're seeking a dynamic individual for our team, responsible for delivering tech initiatives through collaboration with internal and external stakeholders. This role involves formulating technical strategies, providing innovative solutions, and participating in on-call responsibilities approximately one week every eight weeks. Our team emphasizes fault tolerance in our solutions to minimize after-hours pages. We work collaboratively to mitigate and prevent future occurrences.

Dedicated to supporting new team members, we prioritize career growth, assigning projects to empower engineers for tackling more complex tasks. We strongly encourage participation in DEI initiatives and we value contributions that enhance the positive team culture we've fostered.

Basic Qualifications

- Bachelor's degree in computer science or equivalent
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred Qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.