VP, Operations - RCM Complex Claims

Our Company:   Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees.    As part of our team, you’ll be rewarded with: 

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment 
• 12 paid holidays and flexible paid time off    
• 401(k) contributions   
• Employee Resource Groups that build community  
• Career growth opportunities   
• An excellent work/life balance 

Location: Remote - USA   The Role: This VP, Operations role for Complex Claims will be responsible for driving business success including increasing client revenue and margin, delivering strong client engagement and retention, effectively enabling new client implementations, and leading the team through relevant organizational changes. This role is focused on translating senior solution expertise and business insight into strategic execution, generating positive business outcomes.    As a VP, Operations within our Complex Claims business line, you will:

• Own the client revenue and margin performance for a meaningful segment of our business line, including managing efforts to maximize revenue and optimize solution delivery cost
• Provide leadership and oversight to your portion of the Complex Claims team as well as stakeholder relationship management for the business line
• Prioritize and plan the appropriate business activities, collaborating with business leaders across the organization to develop and execute strategic initiatives
• Take a lead role in financial oversight for the business segment, in partnership with finance and the LOB GM, to ensure the appropriate financial outcomes
• Effectively enable internal career mobility and manage key team member transitions ensuring business and team stability
• Monitor performance of client revenue and employee performance, including root causes/context for underling results, performance variations and organizing/driving resolution paths
• Optimize client satisfaction (as evidenced by industry ratings/low attrition) and revenue maximization leveraging data-driven insights
• Align with Implementation teams to drive go-lives, revenue realization relative to PAR estimates
• Build and reinforce a positive, collaborative and unified organizational culture that is aligned to our established Corporate Values and desire to reward high impact performers and growth
• Manage and deliver project communications to internal project teams as well as executive leadership
• Create new ideas and offer suggestions to enhance the quality of work and service offerings to clients
• Inform executive leadership of significant issues concerning clients and/or competitors
• Promote positive public relations and serve as a brand ambassador for the Company
• Have other duties as assigned

You will be successful if you have:

• Bachelor's degree in Business, Healthcare or related field; Advanced degree preferred
• 10+ years of Revenue Cycle experience with at least 5+ years of experience leading and managing teams at a senior level
• Deep RCM and Complex Claims (Workers Compensation and/or Veterans Administration) domain expertise
• Experience in senior executive and board-level communications; PE-sponsor experience preferred
• Strong attention to detail with the ability to effectively articulate business strategy as well as translate that strategy into actionable pursuits for your team and other stakeholders
• Excellent negotiation and client relations capabilities
• Effective writing skills in both long-form and short-form to both internal and external parties
• Strong organizational and project management skills; the ability to work with cross-functional teams productively is required - tactfully working through competing priorities is critical
• Critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems
• Proven ability to effectively lead a team; inspiring them, energizing them, etc.
• Ability to work under pressure, meet deadlines and work on multiple projects simultaneously
• A high degree of organization, individual initiative, and personal accountability
• Excellent Excel, PowerPoint and Word skills
• Eligibility to work in the U.S.