Sr Underwriter - Commercial Lines

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

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Job Description Summary

Success on our team requires a blend of customer service skill and analytical prowess. There’s no shying away from challenges here. Each account we work on is complex and interesting. Satisfaction comes from finding solutions that provide the best coverage and give our partner agents a way to differentiate themselves from the competition. If you are adaptable, responsive, love customers and really want to make a difference, we want to hear from you!

As a Senior Underwriter, you'll accept, retain and price moderate to high exposure new, renewal and endorsement commercial business policies based on granted authority. We'll count on you to provide other underwriting technical support, too. You'll work within broad limits of authority on underwriting assignments of varied complexity. You'll have opportunities to provide guidance and assistance to less experienced underwriters and other functional areas. In addition, you'll partner with assigned agencies and field sales underwriters to consult on and develop business opportunities.

Job Description

Key Responsibilities:

• Takes ownership and gathers information from multiple sources, according to company guidelines and strategic initiatives, to perform underwriting analysis.

• Independently reviews individual risks for acceptability and exercises judgement and discretion within appetite and authority level, based on company underwriting guidelines and industry standards.

• Handles workflow and intricacies of underwriting to maintain expected service level goals. Exhibits proficient use of company tools and systems.  Ensures file handling quality and workflow efficiency for a best-in-class customer experience. 

• May lead larger, more complex project work that requires focused business partner collaboration, working with and through others, to meet overall project timelines.  May assist in managing work inventories within the unit.

• Underwrites new business, renewals, and endorsements with a portfolio management viewpoint. Decisions at this level may require review of additional variables, using agency relationships, inspection reports and evaluation of exceptions, which may include utilizing available reports and data.  

• Will negotiate price and coverage as appropriate to the book of business based on various business strategies and underwriting tools. 

• Completion of assignments to meet agreed upon timelines and service level agreements, as well as projects of increased complexity, which may include utilizing available reports and data.

• Proactively consults and collaborates with external and internal partners to resolve business issues and projects of moderate complexity requiring more discernment or robust solutions.

• Understands and tactically drives strategic initiatives within the business unit. 

• Understands organizational capabilities and opportunities to drive maximum value of relationships. 

• Identifies and drives opportunities for business development, growth, and retention. 

• Strengthens agency experience through proactive and quality contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. 

• Is solution oriented and will solve problems in a first-time final manner.  

• Participates in the review and analysis of agency business performance by utilizing analytical tools to help make data driven business decisions and strengthening the overall portfolio of the business units’ book of business.     

• Responds to requests from external and internal partners with resolution within established time and service standards to facilitate and expedite service needs. Will own problems or issues as they arise.  When needed will route calls and higher-level issues to appropriate