Client Engagement Advisor (Sr. BDR)

Overview 

UPSTACK is the leading full-service technology advisory firm, transforming how businesses design, source, implement, support, and optimize IT infrastructure. Clients benefit from decades of expertise, enhanced support, and UPSTACK’s proprietary technology—delivering faster deployments, cost savings, and streamlined access to critical solutions.

Our expertise includes: data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI, private/public cloud, security, mobility, business continuity, and IoT.

Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients—from SMBs to enterprises—and managing over $550M in annual technology spend across industries.

About the Role

UPSTACK is transforming how businesses design, procure, and manage technology infrastructure. Our platform unites industry-leading advisors with best-in-class solutions across Cloud, Connectivity, Data Center, Cybersecurity, CX/AI, and Unified Communications to deliver measurable business outcomes.

We are looking to hire Client Engagement Advisors (Sr. BDRs) to join our growing sales organization. This role is ideal for a driven, strategic sales professional who thrives in a high-energy environment and is eager to take ownership of new business development. As a Sr. BDR, you will identify, engage, and nurture prospective clients to drive pipeline growth and revenue expansion. This position reports to the Manager, Client Engagement and will operate within the MST/PST time zones.

Key Responsibilities

• Proactively identify, engage, and qualify prospective customers through outbound channels including cold calls, email sequences, and social selling.
• Consistently maintain 80–100+ outbound activities per day across multiple channels to generate net-new pipeline.
• Independently build, segment, and prioritize prospect lists using tools such as ZoomInfo, Apollo, LinkedIn Sales Navigator, and Seamless.AI.
• Engage IT-focused decision-makers (CIO, VP/Director of IT, Infrastructure, Network, Security, etc.) to uncover business needs and drive qualified meetings for the sales team.
• Collaborate closely with Account Executives (AEs), AVPs, and Marketing to refine outreach messaging, optimize conversion performance, and maximize pipeline creation.
• Develop a deep understanding of our value proposition, multi-solution offerings, and competitive landscape.
• Accurately track and manage activities, opportunities, and KPIs within Salesforce and associated sequencing tools.
• Maintain awareness of market trends, technology developments, and competitive insights to continuously improve outbound effectiveness.
• Demonstrate leadership potential by contributing to process improvements and supporting the future expansion of the BDR team.

Required Qualifications

• 5+ years of business development or sales experience, ideally within IT services, SaaS, telecommunications, or related industries.
• Proven track record of meeting or exceeding outbound activity and quota expectations through consistent effort and conversion success.
• Strong cold-calling, sequencing, and outbound prospecting skills with demonstrated ability to generate net-new opportunities.
• Expertise in list building, lead qualification, and prospect segmentation aligned to an ideal customer profile (ICP).
• Experience prospecting into IT and technical decision-makers within mid-market and enterprise organizations.
• Exceptional written and verbal communication skills; confident engaging C-level and technical stakeholders.
• Proficiency with Salesforce, ZoomInfo, Apollo, and sequencing tools (e.g., Outreach, SalesLoft).
• Highly data-driven, organized, and process-oriented, with strong attention to follow-through and pipeline hygiene.
• Self-motivated, coachable, and resilient, with the ability to thrive in a dynamic, fast-paced sales environment.