Physician Support Informaticist 3

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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Physician Support Informaticist 3.

The Physician Support Informaticist 3 - Central provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 3 - Central initiates the documentation and routing of issues to the correct UHIT team and communicates the resolution to relevant stakeholders.

Core Responsibilities:

• Initiates periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.

• Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).

• Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.

• Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.

• Initiates the analysis of new releases and determining how they will impact provider and physician workflow.

• Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.

• Collaborates with trainers on system changes and new features to develop documentation and training strategies.

• Participates in on-call rotations and support.

• Maintains regular communication with team members, including participating in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows

• Informaticist role on implementations and upgrades:  focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption

• When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician’s needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• Bachelor’s degree in relevant field required

• Minimum 5 years of experience, in clinical operations, Hospital IT or Healthcare vendor.

• Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.

• Vendor / Consulting Experience preferred

• Proficiency in metrics/ outcomes development:  baseline capture, documentation of proposed metrics; methods to capture / measure and monitor

• Epic Certification in at least one core module. Preferred: Informatics Certificate, Lean Certification, and additional Epic Certification in an Ambulatory specialty application

• Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Ability to work collaboratively with others and contribute to a team environment.

• Skilled in using office software, technology, and relevant computer applications.

• Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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