Field Service Engineer - 2L

Introduction to the job

As a member of the EUV 2L team within the Micron CT, the Field Service Engineer - 2L is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The Field Service Engineer - 2L drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The Field Service Engineer - 2L is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.

The holder of this position reports to the EUV Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.

Role and responsibilities

• Perform data analysis and proactive monitoring to prevent unscheduled downs.

• Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis.

• Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.

• Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.

• Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.

• Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.

• Support the Fab and Planning team in complex service action sequence creation and review.

• Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.

• Develop and implement best-known-methods to drive optimized shift-to-shift performance.

• Improve service mix and structural issue documentation including initiation, review, and improvement rollout.

• Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.

• Provide timely feedback to customer questions in a clear, professional manner.

Education and experience

• Bachelor’s degree in a relevant technical field (e.g., Engineering, Physics, or related discipline).

• At least 4 years of hands-on experience demonstrating strong mechanical aptitude, including knowledge of pneumatics, robotics, vacuum systems, high-power lasers, and electronics.

• Minimum 4 years of experience providing technical support and performing complex troubleshooting.

• Minimum 4 years of experience in a customer-facing role within the semiconductor industry.

• Minimum 2 years of experience managing stakeholder relationships.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. 

To thrive in this job, you’ll need the following skills: 

• Can observe and respond to people and situations and interact with others encountered in the course of work.   

• Can learn and apply new information or skills.  

• Must be able to read and interpret data, information, and documents. 

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. 

• Ability to complete assignments with attention to detail and high degree of accuracy.  

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.  

• Result driven-demonstrate ownership and accountability. 

• Identifies bottlenecks and drives improvements. 

• Work independently or as part of a team and follow through on assignments with minimal supervision.  

• Demonstrate open, clear, concise and professional communication. 

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.  

• Work according to a strict set of procedures within the provided timelines. 

Other information

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finge