Systems Management Coordinator | Remote

ICF seeks a project coordinator to serve as a Systems Management Coordinator to work on a national technical assistance project. The purpose of this project is to provide legal services for Unaccompanied Children post-release from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community’s skills and capacity to provide immigration legal support.  The Coordinator will support the project by providing development and maintenance of the project’s case management tracking system. He or she will also provide support, technical assistance, and consultation to the Operations team. The successful candidate demonstrates experience in systems maintenance and strong customer service skills.

This position is supervised by the CQI and Data Quality Manager.

Key Responsibilities:

• Customize and maintain the case tracking system based on requirements of the project
• Troubleshoot any case management system challenges
• Provide support to system users
• Assist with data extraction for reporting
• Contribute to regular project reporting and support activities related to the project’s evaluation, including data collection and continuous quality improvement efforts

Basic Qualifications:

• Bachelor’s degree
• 2+ years of experience documenting system requirements and customizing technology solutions to meet requirements
• 1 + years experience working with spreadsheets, including conditional formatting, filtering, sorting, and the use of functions

Preferred Skills:

• Bachelor’s degree in social work, public administration
• Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings
• A degree or experience related to data analytics
• Working knowledge of the refugee, immigrant, and asylee challenges
• Experience working for a refugee program
• Proficient in use and customization of legal case tracking software

Professional Skills:

• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs
• Ability to gather, organize, and synthesize information for application in technical assistance delivery
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs
• Ability to promote and contribute to an equitable and inclusive organizational culture and environment
• Excellent verbal, interpersonal and written communication skills
• Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy
• Proficient with MS office applications (i.e. Word, Excel, and PowerPoint)

#ORPRLs

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

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