WHO WE ARE
Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

Job Summary:

Triage is responsible for sorting incoming documents and routing to appropriate folders, contacting facilities for clarifications, and handling inbound service calls. Technicians must be responsive and courteous when addressing our customers' needs while on the phone. Successful Triage staff are dedicated to meeting the expectations and requirements of internal and external customers; understanding customer information and using it to improve the products and services we deliver.

Duties/Responsibilities:

• Triage incoming orders according to priority
• Answer phones/handle customer issues
• Resolve and answer questions about customer needs and requests.
• Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures
• Comply with government and department policies regarding safety, attendance, and dress code.
• Follow all applicable government regulations, including HIPPA.
• Ensure safety policy and procedures are consistently adhered to and practiced.
• Other duties as assigned; Job duties may vary depending on business needs.

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities:

• Knowledge of brand name/generic medications preferred.
• Experience with alpha-numeric data entry
• Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
• Basic math computation skills
• Knowledge of SIG codes preferred.
• Proficient in Microsoft Excel, Word, and Outlook required.
• Able to read, write, speak, and understand the English language.
• Able to work at a moderate speed.
• Good organization/Attention to detail

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required
• Pharmacy technician licenses/certifications required by state regulations and state of practice.
• Minimum of one (1) year working as a pharmacy technician (long-term care pharmacy preferred)

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully p