Quality Control Indexing Analyst (Baytown)

Overview

At Houston Methodist, the Quality Control Indexing Analyst position is responsible for reviewing the quality of scanned patient medical records and loose documents in the medical record imaging system to ensure the highest level of quality possible. Other duties include indexing all medical record documents to the appropriate patient folder, ensuring that each document is correctly assigned the appropriate document name and ensuring workbasket expectations are met. This position also performs document prepping and/or scanning functions as needed.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.

• Interacts with others in a supportive and respectful manner; communicates effectively with members of the team as well as internal and external customers.

• Takes initiative to help other team members when assigned duties are complete.

SERVICE ESSENTIAL FUNCTIONS

• Performs one or both of the following functions as needed to ensure document capture processes occur efficiently: - Prepping Functions - Processes documents for scanning and indexing by determining which documents need to be scanned as part of the patient's medical record, preparing the documents (e.g., removing staples, paper clips, etc.; applying correct labels), and sorting each document according to the correct patient encounter. - Scanning Functions - Processes documents for indexing by performing daily maintenance on the scanner to ensure optimal image results, performing a check of the documents to ensure they are ready for scanning (e.g., ensuring all staples and paper clips have been removed; applying correct labels), creating an appropriate batch for scanning, and scanning each batch ensuring that documents are scanned correctly and moved to the correct status.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Indexes all medical record documents to the appropriate patient medical record and visit, ensuring that each document is correctly assigned the appropriate document name and 100% of the medical record pages are processed/captured. Locating and entering missing data.

• Utilizes resources such as Master Document Listing when necessary to ensure accuracy of document type.

• Processes exception workbaskets, identifies poor image capture, clarifies unknown documents are identified and makes corrections when appropriate.

• Provides updated forms to an administrative user for update.

• Ensures all images are labeled with appropriate patient information.

• Validates images are correctly matched on the paper document and document imaging system.

• Adheres to department standards for productivity including workbasket expectations, timeliness, and quality.

• Follows department policies, procedures, and processes for prepping, scanning, indexing, and quality checking as appropriate to the role.

FINANCE ESSENTIAL FUNCTIONS

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