Guest Services Associate

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Guest Services Associate is responsible for delivering amazing guest experiences at one of JLL's most exciting client offices. This role creates best-in-class reception and concierge experiences for employees, business clients, community members, and interview candidates. As the all-around experience expert working with teams across the organization, you'll be at the heart of our reputation for extraordinary guest services, anticipating needs and creating memorable experiences with your warm, welcoming personality.

What your day-to-day will look like:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure

• Create memorable experiences with a warm, welcoming personality and proactive approach to addressing guest needs

• Share knowledge of office services, spaces, and amenities to help guests feel welcomed and productive

• Collaborate with team members to communicate guest service trends and develop best practices and streamlined processes

• Track all visitors including vendors, visiting employees, and guests while managing parking and vehicle logs

• Coordinate security access cards for employees and vendors and welcome event guests with visitor badge printing

• Manage incoming and outgoing courier packages and mail while assisting with employee on-boarding/off-boarding processes

Required Qualifications:

• Minimum 2 years of customer service related experience

• Flexibility and positive attitude in managing shifting daily priorities and high volume of guests

• Excellent communication skills with fluency in English and local language required

• Strong multi-tasking abilities while ensuring consistent and elevated guest experiences

• Proficiency in a range of information technology tools and platforms

• Ability to perform minimal physical activity such as carrying small packages

• Demonstrated confidence, professionalism, responsiveness, and exceptional customer service skills

Preferred Qualifications:

• Experience in reception, concierge, or hospitality services

• Knowledge of office building operations and facilities management

• Previous experience with visitor management systems and security protocols

• Basic understanding of event coordination and guest services best practices

• Experience working in corporate or commercial real estate environments

Location: On-site

Work Shift: Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

52,000.00 – 52,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, exp