Project Leader - Richmond VA

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

 

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

The Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment.  The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.

DUTIES & RESPONSIBILITIES:

                ROLE

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Requires no direct supervision
• Leads and directs the work of others
• Provides guidance to others on complicated situations
• Factory certified on a variety of products that interact with Liebert systems:
  • Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
• Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager
• Coordinate start-up and site testing activities for assigned projects before it begins
  • Review site testing requirements and service items provided on the sales order
  • Review customer or third-party test procedures, match to what was sold with the order
  • Assist and recommend man-power needs for the job
  • Gather all documentation for job (submittals, as-built drawings, in-house test procedures)
  • Tag equipment and open start-up & site testing tickets
  • Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment
• Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant
• Assist contractors as required during installation of assigned projects
  • Coordinate Pre-Site meetings with contractor
  • Visit site on regular basis as agreed upon, typically once per week for large jobs
  • Provide phone support to contractor for technical questions during installation
• Support start-up and site testing activities for assigned projects
  • Ensure sufficient man-power on site each day to perform start-up and site testing work
  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location
  • Provide first level of tech support assistance to speed up problem resolution
  • Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required
  • Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
  • Provide daily status reports to Service management and sales