Operations Manager

 

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

 

See what life is about at BCD M&E at bcdme.com/careers

 

 

As an Operations Manager, Congress, you will

• Manage, oversee, and assign workloads for Congresses and Ancillary Meetings for direct reports
• Responsible for client communications and acting as the main contact between meetings resources and Client Leaders
• Meet regularly with internal Congress management team and Brand Stakeholders to discuss Business Unit needs, performance, and areas for improvemen
• Develop relationships with client's Account and Operations Managers to understand changing business needs and build strong relationships
• Ensure team has a clear understanding of the Business Units they support and provide guidance to clients for optimal results

 

You’re good at

• Strong leadership skills
• Good analytical skills, general understanding of accounting, budget and profit and loss statements
• Strong customer service and organization skills
• Strong understanding of compliance controls & adherence
• Knowledge of group travel operations and industry
• Ability to manage strong clients and growing operations
• Effective organizational and time management skills and follow-through on goals, plans, and project
• Highly effective oral and written communication skills, including public speaking and client presentations
• Proven pursuit of learning and self-development
• Exhibits excellent problem-solving skills
• Ability to manage change and demonstrate personal adaptability and flexibility
• Demonstrates personal and organizational integrity
• Proven ability to generate new ideas to increase efficiencies and respond to customer needs creatively; proactively responding to customer requirements
• Capability of thinking innovatively, strategically, and conceptually
• Ability to work independently, developing strategies, action plans, and implementation of plans
• Ability to embrace diversity
• Ability to manage client relationships related to operational objectives
• Ability to select, motivate, coach, and develop staff
• Professional manner and appearance
• Ability to lead - setting direction, developing teamwork and collaboration, and achieving results through others
• Ability to work well under pressure and adapt to ever-changing scenarios
• Strong listening and evaluating skills & strong attention to detail 

 

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