Director of Customer, Partner, & Public Sector Public Relations

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What You’ll Do:
As a member of the Public Relations team, you will shape and amplify ServiceNow’s voice through the lens of our customers and partners, as well as our mission-critical work in the public sector.

You’ll build narratives that illustrate real-world examples of joint innovations and trends – identifying the stories that matter, shaping them creatively, and ensuring they land with impact across top-tier business, tech, and industry outlets.

As a trusted counselor to senior executives and a connector across the business, you’ll bring together insights, media instincts, and bold storytelling to elevate ServiceNow’s reputation and that of our customers and partners.

With deep media relationships, you’ll drive earned coverage that positions ServiceNow at the center of conversations about AI-driven enterprise and public sector transformation. Using partner and customer examples as proof points, you’ll craft stories that show how real AI is moving the needle for real organizations with real results.

The successful candidate will be a key player on the communications team, managing a team of PR professionals and collaborating with internal and external stakeholders across all levels to drive comprehensive, integrated campaigns that enhance our brand reputation and drive awareness.

How You’ll Do It:   

• Lead PR Strategy and Execution for Customers, Partners, and Public Sector: Develop and execute a comprehensive PR strategy focused on key news moments, announcements, and an always-on storytelling engine.
• Integrated Communications: Collaborate across communications functions—such as corporate, internal, and social media—to design and implement cohesive announcement and launch plans that maximize visibility and engagement.
• Team Management: Manage, inspire, and grow a team of talented PR professionals, fostering an environment that promotes collaboration, creativity, and high performance.
• Media Relations: Build and maintain strong media relationships across tech, business, and vertical press, consistently securing impactful media coverage. Serve as a spokesperson for the company when needed.
• Storytelling and Content Creation: Craft and drive compelling narratives around product innovation, customer success, and ROI. Develop messaging, press materials, and content that clearly articulate the value of ServiceNow.
• Cross-functional Collaboration: Partner closely with Product, Marketing, and Sales teams to align on go-to-market initiatives and maximize the impact of product launches, customer stories, and industry events.
• Executive Counsel: Provide strategic PR guidance to senior executives on product-related communications, acting as a trusted advisor and offering insights on market positioning and media engagement.
• Metrics and Reporting: Track and analyze PR campaign performance and media coverage. Use data-driven insights to refine strategies and demonstrate the impact of PR on business goals.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry. 
• Experience: 12+ years in communications, PR, or media relations, with a focus on technology products, platforms, or AI. Previous experience in enterprise technology preferred; experience in a fast-paced environment at a high-growth tech company required.
• Leadership: Proven experience leading and growing high-performing PR teams, with a collaborative approach and a focus on coaching and development.
• Integrated Communications Familiarity: Knowledge and experience in multiple communications disciplines, with an ability to synthesize messaging and collaborate closely to drive execution across corporate, internal, thought leadership,