Clinical Programs & L&D Manager

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

 

About the Role

We’re hiring a dynamic and influential hands-on clinical leader to lift skills on the floor and build programs that stick. This role reports to the CVO with dotted-line responsibility to our field medical leaders (AMD/RMDs). The ideal candidate has a clinical background (veterinary technician or veterinarian) and will split their time between clinical shifts and developing practical playbooks (programs, projects, protocols) that make care safer, faster, and more consistent. 

We’re looking for an action-oriented executor who can ensure our field medical leaders are supported, engaged, and accountable for delivering exceptional medical quality and an individual who can bring clinical context into cross-functional conversations.  This role will serve as a leader and a teacher, actively participating in developing and administering initiatives and training programs for the clinic and the broader company audience.

Your Priorities

• Learning & Development Engine
• Focus on program development,  deployment planning, execution, assessment, and improvement
• Measure adoption and outcomes.
• Field Presence 
• Maintain clinical skills by practicing alongside your clinical teams and using the opportunity to train and upskill teams.
• Presence in our clinics as needed to identify areas of opportunity, support program and project deployment and generally unblock gold-standard care.
• Dotted-line leadership management: Enable AMD/RMD excellence through availability, alignment, and consistent follow-through.

Your Strengths

• Autonomous following strategic alignment: Converts agreed priorities into plans, executes independently, and flags risks early.
• Detail-oriented and accountable: Tracks commitments, meets deadlines without reminders, and closes loops.
• Solution-oriented: Surfaces options, recommends a path, and moves decisions to done.
• Leads through influence—thrives in a matrix, aligning dotted-line AMD/RMD/MD partners with clear goals, cadence, and accountability.
• Builder/finisher: You don’t just plan—you develop, gather feedback, and iterate quickly.
• Data-informed & practical: Sets simple metrics, monitors progress through pilot and post-deployment, and makes it easier for teams to do the right thing.
• Calm under change: Prioritizes, makes progress with imperfect info, and keeps teams aligned.

Core Responsibilities

Program Development & Deployment Support

• Draft project charter or SOPs, checklists, and templates; partner with SMEs for accuracy.
• Support pilot as needed with clear success metrics and KPIs/SLAs. Launch with change-management guides including job aids, training materials, and hosting office hours. Publish a RACI so ownership is clear. 
• Data stewardship: Choose appropriate data sources (LMS, Sheets, Domo), and analyze data to identify trends and insights that can inform decision-making. Translate results for clinical and executive audiences

Learning & Development

• Assess needs: Partner with the CVO, VP Medical Quality, Sr. Director of Nursing, and AMD/RMDs to identify needs and maintain role-based skills matrices (DVMs, nurses, clinic leaders).
• Support onboarding design: Build 30/60/90 programs for doctors and nurses with competency checklists, shadowing guides, job aids and sign-off rubrics; keep a single, version-controlled onboarding hub.
• Leadership development: Co-create development curricula for clinic leaders (coaching, feedback, ER basics, workflow management), run cohort sessions, and coordinate speakers/SMEs.
• Build & deliver content: Draft slides and facilitator guides.
• Communication cascade: Publish simple update emails and calendars; notify leaders of onboarding status and upcoming deadlines; capture FAQs into job aids.

Cross-Functional Communication

• Summarize programs and results with clear narratives, key metrics, and context tailor