SRE Delivery Manager

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

This is a hybrid position requiring onsite presence in Dallas, TX for 3 days per week. Relocation assistance is not available.

 

Key Responsibilities

• Team Leadership & Management: Lead, mentor, and develop a team of Site Reliability Engineers, ensuring they have the tools, resources, and skills needed to meet operational goals.
• Service Delivery: Oversee the successful delivery of SRE services, ensuring system reliability, scalability, and performance.
• Incident & Problem Management: Manage and coordinate incident response efforts, ensuring timely resolution and minimal disruption to services. Lead post-mortem analysis and implement improvements.
• Process Automation & Optimization: Identify opportunities to automate manual processes, enhance system performance, and improve operational efficiency using best-in-class tools and methodologies.
• Collaboration & Communication: Serve as the bridge between engineering, development, and operations teams to ensure smooth, coordinated efforts across projects and day-to-day operations.
• Monitoring & Performance: Establish key metrics and monitoring strategies to proactively detect issues, and ensure system uptime and availability.
• Change Management: Oversee changes to infrastructure and services, ensuring compliance with change management processes and minimal risk to system operations.
• Capacity Planning: Conduct capacity planning to ensure systems can scale with growing demand, providing recommendations for infrastructure improvements.
• Vendor & Stakeholder Management: Work closely with external partners and stakeholders, ensuring high-quality service delivery and contract adherence.

Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.

Experience:

• • 8+ years of experience in IT operations, with at least 4 years in an SRE, DevOps, or similar role.
  • 3+ years of experience in a leadership or managerial role within a technology environment.
  • Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
  • Strong knowledge of CI/CD pipelines, automation frameworks, and monitoring tools such as Prometheus, Grafana, or Datadog.
• Technical Skills:
  • Proficiency in scripting languages (Python, Bash, etc.) and infrastructure as code tools (Terraform, Ansible).
  • Deep understanding of Linux/Unix environments and networking.
  • Solid grasp of software development and systems architecture.
• Soft Skills:
  • Strong leadership and interpersonal skills, with the ability to guide technical teams and collaborate across departments.
  • Excellent problem-solving and decision-making skills.
  • Strong communication skills, with the ability to present technical information to non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.

Preferred Qualifications

• Experience working in Agile and DevOps environments.
• Familiarity with ITIL frameworks and service management practices.
• Experience in performance optimization and cost management in cloud environments.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for