Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $57000 - $72000 / year (paid hourly)

Location: Santana Row | San Jose, CA

Job Summary: 

The Facilities Coordinator is responsible for delivering client experience every day through face-to-face engagement, proactive communication, and exceptional customer service. Qualified candidates will aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests. 

The Facilities Coordinator is the go-to-person for all workplace operations / facilities matters.  The role of the Coordinator will increase the level of partnership between JLL and our vendors.

Key Responsibilities

Site Management

• Manage all customer inquiries and issues tactfully and confidently
• Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
• Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
• Ensure office equipment is in good working condition. Otherwise, rectify immediately
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations
• Consolidate all customer issues and generate monthly report

Customer Service & Communications

• Start the day with greeting customers, using customer name
• Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
• To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
• Share communications collaterals with the JLL team
• Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered.  Urgent issues / emails to be prioritized first

Administrative Duties

• Perform / stock pantry and supplies as needed
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Additional duties as assigned by Workplace / Facility Manager

Qualifications:

• 3+ years prior experience in hospitality, tourism, events operations property management, or related profession
• Confident, friendly & engaging
• Customer focused mentality with a passion for hospitality
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Meticulous with strong organizational and time management skills
• Strong interpersonal skills and highly collaborative
• Proficiency with Microsoft Office (Excel, Word, PowerPoint

Estimated total compensation for this position:

57,000.00 – 72,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehens