Business Analyst

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

Job Description

This position is in support of the ICE Health Services Corps (IHSC) whose mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detentional and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities. 

Key Responsibilities:

• Analyze information requirements. 
• Evaluate analytically and systematically problems of workflow, organization, and planning; support staff to develop appropriate corrective action. 
• Help develop plans for automated information systems from project inception to conclusion.  
• Define the problem and develop system requirements and program specifications, from which staff can prepare detailed flow charts, programs, and tests. 
• Coordinate closely with technical staff to ensure proper implementation of program and system specifications. Develops, in conjunction with functional users and system alternative solutions. 
• Display strong technical skills coupled with business intelligence in health care knowledge management areas as required and people skills to develop a deep understanding of customer needs then transforming those needs into application and operational requirements.  
• Evaluate information gathered through workshops and surveys, reviewing business requirements documentation, work with business process descriptions and task analysis, understand technical designs as well as the specifications, and accurately documenting the required information and data. 
• Communicate with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs, and business workflows. 
• Conduct cost-benefit analyses, risk assessments, and analysis of alternatives activities to assist IHSC staff develop proper business case documentation to support their IT initiative. 
• Work with IHSC stakeholders to define requirements that will support intended business outcomes. Lead requirement gathering sessions and workgroups to accurately capture and document functional requirements. 
• Develop Standard Operating Procedures (SOPs), instructions, guides and/or trainings to support IT project management processes and best practices. 
• Support development of policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC. 
• Support development of SharePoint site(s) to properly maintain and organization documentation and artifacts. 
• Develop and/or make more efficient processes for reporting, tracking and prioritizing IT system issues by working closely with OCIO and project support teams to minimize downtime and maintain clinic efficiency. 
• Support process improvement within IHSC unit(s) by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes. 
• Support budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, service level agreements, and inter-agency