HR Service Center Manager 3 (Specialty Services)

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman HR is seeking a process-oriented HR leader with a hands-on, customer centric approach to manage various services within our HR Service Center. As part of the HR Service Center leadership team, the HR Service Center Manager 3 will play an integral role in evolving service offerings specific to HR, better enabling HR resources embedded in the business. This is a newly formed role responsible for Enterprise-wide delivery of consistent and scalable HR services to include but not limited to educational assistance, learning management, employee relations, and general HR. This position will report to the HR Service Center Director and partner with HR business leaders, HR COE leaders, and other service line leaders in alignment with business priorities.

This position will be located in Irving, TX.

Responsibilities include, but are not limited to:

• Manage enterprise-wide administration of various services across multiple HR disciplines in alignment with overall business objectives including educational assistance, learning management, employee relations, and general HR.

• Collaborate with HR policy owners to ensure strong alignment and optimal administrative procedures. Help shape relevant policy, assess exception requests, and ensure consistent administration across the enterprise.

• Partner with HR Centers of Excellence to ensure alignment and integration of HR services with broader HR initiatives to include Talent Management, Total Rewards, etc. Support administrative actions related to cyclical processes (quarterly connections, compensation planning, etc.) via service center support. Actively identify opportunities to transition work to the HR service center.

• Identify and drive continuous improvement opportunities. Participate in the design, implementation, and automation of HR processes; streamline workflows to improve productivity and user experience. Partner with Enterprise IT and functional Workday product owners to ensure technology priorities and capabilities align to service center needs. Collaborate on shared technology roadmap and investment priorities.

• Drive strategic initiatives and small to medium size projects. Manage project timelines, resources, and budget to ensure successful project completion.

• Leverage service center tools and infrastructure (i.e. case management system, phone system, knowledgebase, forecasting and scheduling systems) to deliver services in the most efficient / effective manner.

• Implement service level agreements and performance metrics to ensure services are delivered efficiently and effectively while keeping customer experience at the center of service delivery.

• Monitor customer feedback, working with appropriate stakeholders to identify trends and opportunities for improvement.  Develop strategies to meet business needs and improve the customer experience.

• Collaborate with internal and external resources to meet business needs. Establish and foster positive relationships with various stakeholders building strong partnerships to facilitate optimal service performance and user experience.

• Supervise small team of individual contributors, monitor quality of deliverables, and drive employee development.

• Create and foster an environment that promotes excellent customer service, employee engagement, performance, culture, teamwork, and accountability.

Basic Qualifications:

• Bachelor's Degree and 10+ years of related experience OR Master's Degree and 8+ years of related experience OR Associate's Degree and 12+ years of related / transferrable experience OR High School Diploma and 14+ years of related / transferrable experience

• Knowledge across multiple HR functions to include general HR policy, tal