Community Support Case Manager I, II, III

Description

Under the supervision of the Program Director or Program Manager (or designated supervisor), the Community Supports (CS) Case Manager I, II, III is responsible for managing and overseeing all case management activities related to the assigned programs. This position is based in a mobile wellness unit, providing on-the-go support to clients across various locations in Los Angeles and Ventura counties. The case manager will assist individuals and families in navigating resources such as housing support, social services, and other community-based resources. The role focuses on client-centered care, ensuring timely, accurate service delivery while supporting clients in accessing essential services. 

Requirements

Essential Duties and Responsibilities include the following:

Other duties may be assigned as needed.

Program Oversight & Compliance

· Review and ensure adherence to the scope of work requirements for each assigned program as outlined by the Program Director/Manager.

· Fulfill program or contract requirements as directed by the Program Director/Manager.

Client Support & Case Management

· Provide culturally responsive, empathetic care, maintaining appropriate boundaries while serving clients and the community in a mobile setting across Los Angeles and Ventura counties.

· Ensure client eligibility for services and assess client needs, conducting assessments and case management activities within the mobile wellness unit or other community locations.

· Deliver case management services to clients, including intake, assessment, care planning, linkage to resources, and collaboration with community services while on-site in the mobile wellness unit.

· Monitor and track client charts monthly, ensuring service provision is documented and compliance is maintained. Follow up on charts not in compliance.

· Complete timely, accurate documentation in accordance with program policies and guidelines.

Confidentiality & Reporting

· Securely store client charts and always ensure confidentiality, especially while working in a mobile unit.

· Complete Incident Reports within 24 hours of an incident.

· Notify the Program Manager of any client, program, staff, or agency issues or concerns as they arise.

· Follow all HIPAA compliance standards to ensure privacy and confidentiality.

Administrative Support

· Attend all scheduled meetings, supervision sessions, and training.

· Submit timecards, time-off requests, and activity logs in a timely manner.

· Provide required reports to the Program Manager or Coordinator according to the established schedule.

· Provide back-up support to other staff as needed.

Quality Assurance & Networking

· Participate in Peer Review chart audits to ensure quality service delivery.

· Develop and maintain a network of resources and referrals appropriate for client needs.

· Schedule visits with service providers and guest speakers for client education and support.

· Engage in outreach activities, network-building events, and community resource fairs to expand referral networks and linkages to resources.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully, develops alternative solutions; Works well in group problem solving situations. Uses reason even when dealing with emotional topics.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Responds to requests for service and assistance; Meets commitments.

· Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting. Keeps emotions under control; Remains open to others' ideas and tries new things.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Suppo