Bilingual Assistant Program Director (Hillside)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Hillside Hotel is an emergency capacity transitional site located in Jamaica, Queens. This site will be a place where families with children can feel safe, receive resources and supportive services, while becoming acclimated to, and part of, the community.

Position Summary: Provide support and supervision residential aide team. This site has 35 units for families seeking emergency capacity services. This position will assist the Program director with daily operations as needed.

Schedule: Tuesday through Saturday, rotating on-call 10am-6pm, Saturday: 9AM-5PM (flexible timing for Saturday)

Salary Range:  $68,640 - $73,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties

Program Development and Improvement

• Provide supervision to Residential Aide team: promote staff development, evaluate their work and initiate performance improvement plans when required.
• Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
• Coordinate schedules for RA’s and plan coverage as needed.
• Review and submit payroll required for Residential Aides.
• Stay informed on all contract requirements and ensure compliance.
• Ensure documentation including incident reporting is completed in a timely manner.
• Assist with audit preparation and performance improvement plans as needed.
• Attend staff meetings, training programs, and supervision meetings.
• Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.
• Serve as Program Director, in Director’s absence.
• Participate in on-call rotation with Program Director
• Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, may be required.

Resident Relations and Compliance

• Oversee & conduct intakes; keeping the PD notified of any changes or concerns during admissions.
• Ensure rounds are be