Senior Director, Services Transformation-Remote

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. 

Why you want to work for our Professional Services team:

Our Professional Services team is dedicated to our customers in ensuring they are successful and happy in the Accruent products they purchase. You will help our clients map a path to the Accruent platform to solve their overarching business problems. We are looking for highly motivated, fast moving, and dynamic individuals to help implement and deliver our world class platform solutions.

Our Senior Director, Services Transformation provides leadership and vision enabling the execution and growth of Professional Service across all products, functions and services packaging. The position requires a person who models the behaviors that result in quality outcomes for customers and works to develop the skills and confidence of the Professional Services team members. This position will also work collaboratively with other Professional Services department leaders including other VP, Workplace Management Solutions, VP, Asset Management Solutions, and Director, Professional Services PMO, to achieve company success.  As Senior Director, you’ll define the strategic direction of the professional services team ensuring customers successfully expand and derive value from their engagements with Accruent. 

You will become one of the most impactful and visible leaders in the organization. Accruent is already a highly successful, growing, and profitable SaaS business that is only scratching the surface of what is possible. You will lead a global program of experts who drive a P&L of approximately $35M, and lead the evolution of Professional Services within one of Fortive’s most high-profile businesses that is on the leading edge of our digital future. After delivering outstanding results, you will have no shortage of other amazing opportunities waiting for you at Fortive. 

You will ensure our customers are successful in their missions by enabling them with the full value of solutions through providing quality services to our customers with the ultimate goal of driving mutual value realization. You will help Accruent win while building an inclusive culture that drives team-member engagement and passion. 

This position reports directly to the Chief Product and Technology Officer and can be located in any Accruent office or can be a work-from-home opportunity.

How you'll make a difference:

·         Provide inspirational leadership for a talented, global team of experts.

·         Lead the next evolution of Professionals Services prioritizing efficiency, profitability, planning, and customer experience.

·         Present program and project updates to the L1 team regarding Kaizen events, Policy Deployment (PD) initiatives and other transformation program initiatives as required.

·         Develop and drive the transition to a dynamic 3rd party partner network enabling Accruent team members to prioritize value-add and customer-facing project management work.

·         Deliver on financial commitments, including accurately forecasting, holding the team accountable to meeting or exceeding their goals and constantly working towards high employee engagement and customer loyalty while delivering on your goals. 

·         Clearly communicate transformation goals and roadmap to stakeholders and through the PS organization.

·         Partner closely with sales, product, and marketing to drive a seamless “One Accruent” approach and improve customer satisfaction / retention.

·         Establish a high-performance culture that creates value for employees, customers, and shareholders. Create a mindset of continuous improvement. We are always striving to reach the next level! 

·         Develop key performance indicators that empower ownership and accountability. Establish countermeasures to resolve performance challenges. 

·         Ensures the success of all transformation program projects, as defined by the project scope, budget, and timeline.

·         Ensures project adherence to Accruent project methodology.

·         Manages the signed client contract, all commercial agreements, and all project documentation.

·         Manages the Project Budget including project funding and worked project hours

·         Sells additional resources/services to clients to increase revenues over planned targets.

·         Reinforces employees' roles, responsibilities, and exp