Senior Analyst, Sales Operations
RelativityAbout the role
Posting Type
Hybrid
Job Overview
The Senior Analyst, Sales Operations sits at the intersection of data analytics, GTM systems, and AI workflow design. As a core member of the Performance & Insights team within Sales Operations, you will own the data governance, reporting infrastructure, and AI-native workflows that drive how our GTM organization executes and makes decisions.This role is defined by end-to-end ownership: from requirements and stakeholder alignment through build, launch, and enablement. We're looking for someone who sees problems and builds solutions, not just reports on them.
Job Description and Requirements
Role Responsibilities
Performance Reporting & Dashboard Development
Own the full lifecycle of dashboard and reporting initiatives — requirements gathering through launch and enablement.
Build and continuously improve Tableau dashboards that power sales performance visibility across GTM activities.
Develop scalable performance reports covering pipeline, ARR/revenue forecasting, KPI attainment, and data consumption.
Data & KPI Governance
Own KPI definitions, data standards, and governance processes that ensure reporting integrity.
Investigate and resolve data discrepancies across systems, partnering with Deal Desk, IT, and Business Process & Technology to maintain a single source of truth.
Document data logic, metric definitions, and dashboard methodology for transparency and knowledge transfer.
AI Workflow Design & GTM Engineering
Identify high-leverage opportunities to improve GTM quality and scale through AI — spanning forecasting, pipeline management, and reporting.
Design and deploy AI-native workflows that combine automation, systems integrations, and human review to reduce manual effort.
Leverage AI tools — including Claude and other LLM platforms — as a core part of your daily workflow for analysis, documentation, and operational design.
Cross-Functional Partnership
Partner with Sales Ops Business Partners, FP&A, IT, and Business Process & Technology to translate field needs into data, reporting, and systems solutions.
Deliver accurate, timely data packages for business rhythms including business reviews, forecast calls, and leadership reporting.
Mentor junior team members on tools, analytical approaches, and best practices.
Minimum Qualifications
5-7 years of experience in Revenue/Sales Operations, Business Strategy & Operations, or a related analytical field (Data Science, Management Consulting, Corporate Finance, etc.).
Advanced Salesforce proficiency — deep understanding of CRM data architecture and how pipeline data maps to business processes.
Expert-level Tableau skills — able to design dashboards that drive decisions, not just display numbers.
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