Field Systems Channel Operations Support Specialist

Streamline Channel Operations as Our Next Support Specialist!

Elevate your career by becoming a vital connector in our sales and dealer ecosystem, driving efficiency and seamless ordering processes across global operations. You will join a dynamic team dedicated to removing friction, optimizing fulfillment, and delivering outstanding operational support to empower our global business partners.

About Us: Field Systems:

Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that drive digital transformation across your field operations.

What Makes This Role Great:

We are seeking a Trimble Field Systems Channel Operations Support Specialist who will be responsible for supporting a range of channel sales and administration activities to support the Field Systems business.

The role will work closely with the Channel Operations Lead as well as the Field Systems business and their channel management teams to support day-to-day sales and dealer activities around ordering, fulfillment, and enablement. The role will also be responsible for actively following defined processes to ensure consistency and efficiencies for internal sales teams and the dealer channel.

Key areas of focus for the role include current day-to-day activities as well as engaging in following future state processes to increase automation and reduce friction across ordering, fulfillment, and enablement processes.  

Primary Responsibilities:

• Providing day-to-day support to sales and dealers for ordering.
• Examples include:
• Maintaining and providing solutions to incoming Salesforce cases.
• Discount and trade-in approval management.
• Trade-in process facilitation and tracking.
• Credit hold communication & resolution support.
• Key account transaction support as needed.
• Direct customer transaction support as needed.
• Any other channel ops requests that come in from dealers.
• Managing discount approval requests from beginning to end and maintaining discount approval forms in the areas of pricing.
• Working with dealers to resolve ordering issues that prevent timely booking & fulfillment.
• Maintaining account and contact information related to business systems access.
• Dealer Administration:
• Ongoing dealer account and contact data management.
• New dealer and employee onboarding coordination.
• Dealer termination and offboarding coordination.
• Travel Requirements: Up to 1% travel.

Success in the role is defined as:

• Daily management of the channel ops case queue in Salesforce (or other tools that may be introduced over time), with a goal to respond with a first outreach to all new items in the queue within a business day
• Timely response and resolution time to sales and dealer requests leveraging a consistent process and accurate data
• Adherence to the process and policies
• Objectively measured improvements in key processes associated with ordering and fulfillment — with specific metrics and time frames to be defined
• Close working relationships with key stakeholders, including sales, finance, the business, dealers, as well as other team members within the Field Systems Sales Operations & Channel Enablement team

Essential Skills & Experience:

• A solid understanding of Trimble’s ordering and fulfillment processes and policies

• Solid written and verbal communication skills with an ability to clearly communicate across the organization, including senior leadership

• Well organized

• Strong service mindset

• Accountable

• A desire to leverage new efficient and scalable processes combined with an open-minded approach towards always doing it better

• Curiosity and listening skills with an ability to manage multiple inputs and opinions

• Motivated with an ability to handle ambiguity and maintain a positive mindset

• Solid knowledge of Google Suite (Mail, Docs, Sheets, Slides, etc.) and Microsoft Office (Word, Excel, PowerPoint) as well as Salesforce and DOMO

Bonus Points For:

Inspire: 

• Hold a global outlook and create an inclusive environment that embraces cultural differences.

• Evangelize the vision for Field Systems to drive channel excellence.    

Engage:

• Be curious and humble b