Catering Account Lead

About Sifted

Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: “Could the work lunch be better?”

It’s an expectation these days that work is hard and fast. But lunch doesn’t have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015.

Since then we’ve delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That’s when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services + an extensive portfolio of engaging virtual experiences for distributed teams.

We use 7 core truths as the framework of our employee engagement programs and team culture :

1. Good food is powerful
2. Simple food is the best food
3. We support regular people with big ideas
4. We make mistakes and evolve
5. We appreciate people’s differences
6. We seek, listen and implement feedback quickly + enthusiastically
7. We are our clients’ biggest fans

Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we’re constantly looking for ways to improve sustainability and protect our natural resources.

Want to learn more about Sifted? Click here to visit our website!

About the role

Schedule : Monday - Friday // 7am - 3pm

This Account Lead supports the catering operations team by coordinating daily services on-site, acting as a key liaison between Sifted and our client, and performing crucial administrative tasks under the direction of the Executive Chef.

Responsibilities include, but are not limited to, directing on-site service, creating and printing daily menus, auditing host logs, and owning daily menu editing and display.

This position requires approximately 35-40 hours per week, Monday through Friday, from 7:00am to 3:00pm. Flexibility in hours is required to accommodate early morning tasks and urgent requests.

What you'll be doing

• Serving as the main point of contact for our client, communicating directly with the client to resolve issues professionally and quickly
• Addressing escalated needs as they arise during service
• Serving as the lead host during service
• Train and monitor performance of host team
• Printing and organizing daily menu signs + dish cards
• Audit host surveys and temperature logs
• Coordinate orders and deliveries with Receiver
• Printing/sharing Daily Host Numbers Sheet
• Maintaining printed and digital menus
• Maintaining the office
• Inputting order data into Sifted technology
• Assisting in station set up, setting teams up for success

Our ideal candidate

• Has had experience with catering and event servicing
• Experience in supervising employees in a fast-paced environment
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Experience in administrative roles, preferably in catering or hospitality
• Ability to work independently and as part of a team
• Attention to detail and a proactive approach to problem-solving

Perks + benefits

• Compensation : $27 / hour
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 401(k) program after six months of employment
• 80 hours of paid time off with each year of employment; paid company