Casino Operations Manager

Job Summary: 

Responsible for the management of Slots and Table Games Operations, ensuring that the departmental goals are achieved and maintained.  Sets strategic direction for slots and table games business.  Develop short and long-range plans that contribute to excellent customer service, and increase revenues while maintaining appropriate expense margins.   Responsible for ensuring a fair and consistent environment for scheduling, performance management, and procedures for our largest department.  Develop systems and procedures to ensure that all regulatory compliance and gaming regulations are consistently executed upon. Responsible for the selection, training, and management of high-quality team members.

Qualifications: 

• A minimum of four years of relevant gaming experience is required. 
• Must have knowledge of casino rules, procedures, and regulations for the Gaming Department. 
• Excellent customer service and employee skills are essential. 
• Must have prior Table Games Manager experience and a working knowledge of general Slot business and accounting procedures. 
• Must have knowledge of casino rules, procedures and regulations pertaining to Casino Operations. 
• Extensive knowledge of Slot and Table Game Operations preferred
• Must possess excellent analytic, managerial, organizational, and administrative skills. 
• Must be able to get along with co-workers and work as a team.
• Reviews table games performance and execute remedial action when necessary. 
• Develop and recommend changes in the physical layout of table games area to promote the most effective utilization of equipment, personnel, and floor space.
• Establishes and administers procedures pertaining to the proper coordination of all operating activities relating to all table games, with special emphasis on the security of company funds.
• Determines personnel requirements of the department and establishes or approves shift schedules to provide maximum service to patrons, consistent with operational or seasonal demands.
• Establishes and administers safety policies and procedures pertaining to the table games department and assures adherence to these policies and procedures.
• Analyzes, evaluates, and submits proper reports for the purchase of new equipment within the guidelines of the departments’ budgets.
• Prepares annual budgets and operating forecasts; prepares regular and special reports; maintains necessary records and files.
• Counsels, guides, and instructs assigned personnel in the proper performance of their duties.  Prepares and coordinates the periodic performance reviews of assigned personnel.
• Must present a well-groomed appearance.

Essential Job Functions: 

• Reviews and recommendations for policy changes to the Casino Operations Director.
• Reviews and implements the departmental internal security. 
• Manages the day-to-day operating activities of casino operations, slots and table games.
• Reviews slot machine and table games performance and executes changes when necessary. 
• Develops and recommends changes in the physical layout of slot machines and gaming areas to promote the most effective utilization of equipment, personnel and floor space.
• Establishes and administers procedures pertaining to the proper coordination of all operating activities relating to all casino games, with special emphasis on the security of company funds.
• Determines personnel requirements of the departments and establishes or approves shift schedules to provide maximum service to patrons, consistent with operational or seasonal demands.
• Establishes and administers safety policies and procedures pertaining to the gaming departments and assures adherence to these policies and procedures.
• Analyzes, evaluates and submits proper reports for the purchase of new equipment within the guidelines of the individual gaming departments’ budgets.
• Prepares annual budgets and operating forecasts; prepares regular and special reports; maintains necessary records and files.
• Counsels, guides, and instructs assigned personnel in the proper performance of their duties.  Prepares and coordinates the periodic performance reviews of assigned personnel.
• Recommends personnel changes in assigned areas, including the hiring, promotion, demotion and release of staff.  Recommends wage and salary adjustments within established limits. Approves vacations and recommends leaves of absence.
• Develops and oversees that game utilization and occupancy