Cashier Administrator

Position Title:

Cashier Administrator

Job Description:

Under the direction of the City Treasurer, incumbent serves as the main administrator over and trainer for the City’s Cash Register System, including online components and integration with outside programs. Develops, implements, monitors, documents, and coordinates various aspects and operational programs associated with cash handling in accordance with state statutes, City ordinances, policies and procedures. Primary duties focus on properly accepting, documenting, processing, and reconciling payments into and out of the City, and developing, supporting and training an ongoing certification program for all City cash handlers. This position requires an ability to analyze current operations and provide alternative approaches to cash handling depending on various needs throughout the City.

This is a moderately high level administrative position, requiring technical and managerial expertise as well as in-depth knowledge of complex cash handling principles, complex software, accounting functions, and programming issues.

Please attach in a separate document along with your resume. Each answer needs to be 2-3 sentences each.

1. Tell us about your cash auditing experience.

2. Tell us about your cash handling experience.

3. Tell us about your experience training others.

TYPICAL DUTIES:

• Downloads and imports daily payment and report files from the bank, imports other files as needed, closes and re-opens registers, and posts payments back to subsystems for all departments. Creates posting file and posts the daily work from the cash register system to the general ledger.
• Sets up and processes ACH and Wire payments in the bank; Processes weekly, bi-weekly, and as-needed AP and Payroll checks, prints paper checks and emails check register.
• Answers customer phone calls regarding charges to their debit/credit cards; Researches, explains, sends receipts, and/or transfers to other departments as needed. Processes credit card refunds, identifies and calculates any credit card surcharge that should be refunded as well; Processes, documents, and responds to credit card chargebacks; Processes returned EFT and paper checks.
• Research cash management issues as they emerge to identify or apply payments, troubleshoots and resolves system and system-integration issues, and works with other departments to resolve issues as needed.
• Adds and trains new users for cash register systems; Maintains Payment Card Industry certification records; Develops training materials and documentation of cash management processes; Serves as the primary point of contact for credit card companies and in-house for questions and issues related to the credit card surcharge.
• Develops and administers cash handling courses and training as needs are identified, and includes in certification program, or provides through group/individual training courses on topics such as fraud prevention, counterfeit identification, etc.  Ensures on-site training for cash handlers is provided as needed.  May review and audit office cash handling processes, procedures and records of monetary transactions; provides written assessments, as needed.
• Develops training and support for check image deposits, online cash receipts and credit card processing City-wide. Maintains and provides support for the Treasury Management System and Online Cash Receipt System. Provides City-wide technical support related to balancing and deposit procedures, and a variety of other cash handling functions such as inspecting departmental cash records, including overages and shortages.  
• Serves as the primary contact for internal/external auditors during their review of internal controls related to cash handling.
• Reconciles all General account transactions, researches bank adjustments, and resolves discrepancies
• Performs a vital role in the selection process and the ongoing administration of the armored car services contract and the banking contract. Coordinates armored car services for all City users.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Graduation from an accredited college or university with a bachelor’s degree in business, accounting or other related area, and two (2) years paid experience in overseeing cash handling operations, including supervising cash handling staff.  Education and experience may be substituted one for the other on a year-for-year basis, except for the required minimum of two years’ experience supervising cash handling staff.
• Ability to define operational problems and assess conditions related to legal and administrative cash handling and data/file management concerns. Ability to communicate monetary concepts and fina