POSITION SUMMARY

The Cash Management Operations Supervisor has oversight responsibility for systems, processes and staff that support the commercial deposit services for commercial clients in the Bank.  These services include but are not limited to the bank’s Account Analysis Services, Intrafi Investment Sweep, Cash Express, Lockbox Processing and Web CD Services in addition to providing operational support to the bank’s business and cash management clients, the individual will work to effectively support the sales and service efforts of the bank's Treasury Management Sales, Support, Commercial Digital Operations and New Business team.

 

  MAJOR JOB RESPONSIBILITIES        

• Responsible for the day-to-day administration of all systems and services aligned with Treasury Management Services.  Administration oversight includes services such as Account Analysis, Intrafi Investment Sweep, Cash Express, Lockbox Services and WebCD.  Responsibilities include general operations of the systems, daily reconciliation and proof, fraud monitoring and direct vendor interaction as required.
• Ensures that area provides direct support to the Treasury Management Sales, Commercial Digital Operations and Retail Banking areas for both new and existing client servicing.  Support includes collaboration in the setup and onboarding of new clients, service inquiries and direct client support, technical support and documentation requirements.
• Responsible for system upgrades, testing, new service implementation and assists in service development.  Represents the bank on vendor focus groups and client discussions.   Responsible for monitoring and reviewing vendor communications to ensure system(s) integrity for both problem identification/resolution and enhancement opportunities.
• Develops, maintains, interprets, and distributes all financial and statistical reports associated with the servicing of Commercial Deposit Service customers to both the client base as well as to the internal management groups.  
• Retains permanent files of customer records and financial documentation on CDS activities; ensure compliance to established Bank procedures and the vendor's policies.

 

SUPERVISORY RESPONSIBILITIES

Directly supervises Commercial Deposit Ops Staff members.    Carries out supervisory responsibilities in accordance with the organization's policies.  This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; performance appraisal; rewarding and disciplining employees; and addressing and resolving employee complaints and concerns.

 

SKILLS AND TRAINING

• In-depth knowledge of both the functionality and operations of the Treasury
• Deposit Services product line and associated systems.
• Excellent time management and follow-through skills; ability to manage multiple transactions simultaneously.
• Effective communicator; detail-oriented; comfortable in dealing with both outside customers and external contacts as well as internal departments on a very active basis.
• Knowledge of the Bank's organization and operations; excellent understanding of systems.
• Able to use PC and Windows software programs on a daily basis.
• Ability to train and supervise personnel.

 

 

EDUCATION

       High school diploma or GED required.  Bachelor’s degree preferred.

 

WORK EXPERIENCE

       5 plus years of experience in Treasury Management Services and related systems, specifically Extended Account Analysis and Intrafi platforms

       2 to 5 years direct experience related to supervisory responsibilities.

 

 

WORKING CONDITIONS

       The work is performed primarily in normal office conditions.  Noise levels are usually moderate.