Scheduled Hours

40

Position Summary

The Hermann Center is seeking a Family Support and Care Coordinator (Case Worker/BSW) to provide intake support, care coordination, resource navigation, family support, and case management services for young children, pregnant and postpartum individuals, caregivers, and families receiving services through the Hermann Center and Synchrony programs.

This position serves as an important bridge between families, clinical providers, psychiatry, community resources, and support services. The Family Support and Care Coordinator will assist families in navigating behavioral health, developmental, educational, medical, child welfare, and social service systems while helping reduce barriers to treatment participation and supporting engagement in services.

The position will work closely with the Clinical Program Manager, therapists, psychiatrists, peer support specialists, community program staff, and research personnel to ensure that families receive coordinated, family-centered care. The role will be particularly important in supporting families involved with the County Services Fund (CSF), foster care, adoption, guardianship, court systems, and other community-based services.

As the Hermann Center continues to grow, this position may also provide caregiver support, parent education, and other family-focused services under appropriate supervision and training. The role offers opportunities for professional growth within an interdisciplinary academic medical center committed to early childhood mental health, family-centered care, innovation, training, and community impact.

The ideal candidate will be passionate about supporting young children and families, skilled in building relationships with caregivers, and knowledgeable about community resources and systems of care.

Job Description

Intake, Screening, and Triage

• Conduct intake interviews and gather psychosocial information from caregivers.
• Assist with triage and determination of appropriate Hermann services.
• Coordinate referrals to therapy, psychiatry, parent support, and community services.
• Support intake processes for pregnant and postpartum individuals.
• Assist with identifying urgent needs and connecting families with appropriate supports.

Family Support and Care Coordination

• Provide family-centered support to caregivers.
• Assist families in navigating healthcare, educational, developmental, and social service systems.
• Provide support related to foster care, adoption, guardianship, and court-involved situations.
• Facilitate communication among families and providers.
• Assist families in addressing barriers to treatment participation.
• Work closely with Peer Support Specialist.

Resource Navigation and Case Management

• Connect families with community resources.
• Assist with public benefits, housing, transportation, childcare, food security, and other social determinants of health.
• Support County Services Fund (CSF) service delivery and documentation.
• Maintain knowledge of community resources available to young children and families.

Program Support and Documentation

• Track referrals and outcomes.
• Maintain required documentation.
• Assist with program evaluation and research activities.
• Participate in multidisciplinary team meetings.
• Support quality improvement initiatives.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications: