Case Manager - Success Coach

SUMMARY: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  The following tasks will be performed with guidance from the designated Coordinator, other duties may be assigned:

• Conduct case management functions such as program applicant screenings, assessments, enrollments, documentation collection and follow-up activities as required by designated program.
• Provide support services to enhance program participants successes such as community referrals, sending employment opportunities and job retention coaching.
• Create Individualized Career and Financial Plan (ICFP) based on goals, barriers and other obstacles identified by the Success Coach, program participant, and potential partnering agencies.
• Conduct in-person or virtual job readiness, soft-skills, financial literacy and/or computer classes/trainings to help upgrade program participants’ skills and/or achieve employment.
• Administer and collect program and class evaluation surveys and feedback forms from program participants and other stakeholders.
• Provide meaning coaching opportunities to help program participants with problem solving skills, life-skills, setting priorities and identifying values.
• Maintain an encouraging, positive and respect learning environment while providing exceptional customer services to program participants, partnering agencies and other stakeholders.
• Meet regularly (in-person or virtually) with participants to assess program progress, provide supports and constant encouragement.

• Input all participant documentation, program/training progress, activities and case notes into Goodwill’s participant tracking database or designated spreadsheets.
• Ensure all participant files are adequately maintained and all records are kept confidential.
• Provide documented monthly participant successes/stories to Mission Services Director.
• Ensure adequate materials, supplies and equipment are available to support the professional delivery of all program activities, classes and participant needs.
• Other duties as assigned by the designated Coordinator or Mission Services Director.

LEADERSHIP COMPETENCIES:

Leadership Competency

Team, Departmental, Corporate Leader

OUR TEAM

Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by impartially resolving issues.  Consistently treats others with professionalism, honor, and dignity.

Integrity

Manages ethically.   Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff engagement opport