Case Manager - Sequoia Crossing - Bilingual Required

The ARCHES Project is seeking a Bilingual Case Manager to join their team! This position is located at a Sequoia Crossings, a Permanent Supportive Housing program that provides affordable and stable housing to individuals and families who experience chronic homelessness. The person in this position will meet with residents one-on-one to perform needs assessments, develop support plans, and identify resources that will help support each resident based on assessments. Sequoia Crossing Case Managers will coordinate and maintain a healthy relationship with other community providers in order to ensure each resident gains access to the services that they need.

Candidates must submit application by 6/14/2024 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the minimum knowledge, skill, and/or abilities required of this position.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED and 2 years of social service experience. Equivalent combination of education and experience may be accepted.

• Knowledge of/or experience with: the principles of trauma informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.

• Preference given to Community Health Workers and/or Traditional Health Workers.

CERTIFICATES, LICENSES & REGISTRATIONS

• Driver qualification status required for this position. Must have a valid driver's license, insured vehicle available for use on the job, and satisfactory drive record for the previous three years.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS and ABILITES

• Basic proficiencies in computers, and MS Office products, database software and web tools.

• Must demonstrate excellent planning, organization and time management skills.

• Effective communication skills in both oral and written form.

• Bilingual English/Spanish capabilities are required. To qualify as bilingual, staff must possess demonstrated abilities to speak, read and write fluently in English and Spanish, and pass a pre-employment bilingual proficiencies test. *The posted pay rate is inclusive of a 2% bilingual differential.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Meets with residents to perform assessments that determine resident needs, strengths and resources.

• Develops individualized goals and action plans for residents based on each assessment.

• Develops collaborative crisis response plans for individuals and families.

• Works with program staff to identify resources that will support each resident's individual needs, goals, and desired outcomes.

• Completes documentation in order to track the interactions with residents and accurately enters the information into a data system.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL DEMANDS/MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.

• Manual dexterity for handling office equipment.

• Occasionally operates a motor vehicle as needed to perform duties at sites or client locations. Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.

• Ability to exercise judgement and quick decision making skills in response to guest or client incidents.

• Regulates emotions during interactions with escalated clients and staff.

• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.

• Varying shift demands, including day, evening and night. May require fluctuations in work schedule.

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or sever