Case Manager - Managed Care Operations (MCO)

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

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CLASSIFICATION TITLE:

Case Manager - Managed Care Operations (MCO)

SALARY:

$50,007.10 - $64,680.01

DEPARTMENT:

Community Mental Health

Opening Date:

02/23/2026

Closing Date:

03/07/2026 12:00 a.m.

FLSA STATUS: Non-exempt - Overtime pursuant to Collective Bargaining Agreement

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

GENERAL SUMMARY

Under direction, provides telephonic linkage and referrals to individuals seeking Macomb County Community Mental Health (MCCMH) services. Provides crisis intervention and advocacy for persons served. Provides care coordination. Works in coordination with agencies and community providers to ensure timely and accurate service provision.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Working within a call center environment, completes brief screenings, for populations served by MCCMH including persons with mental illness (MI), substance use disorders (SUD), and intellectual/development disabilities (I/DD) to provide linkage and referrals to MCCMH services. 

Schedules intake assessments with MCCMH services.

Provides crisis intervention and advocacy for persons served.

Completes case documentation in accordance with policies and procedures, including clinical records and statistical reports.

Provides care coordination for the completion of MCO duties.

Works with multiple agencies and community providers to ensure timely and accurate service provision.

Maintains and updates clinical knowledge by completing in-services and trainings.

Serves on Community Mental Health or related community-based committees.

Assists in the measurement of effectiveness of interventions to determine outcomes and identify needs of the person served and process improvement.

Must be available to work flexible hours, including evenings and weekends, and on-call rotations.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related field

Preferred Education and Experience

• Master’s degree from an accredited college or university Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college

• One (1) year of experience working in a behavioral health setting
   

Required Licenses or Certifications

• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Applicable computer applications including electronic medical systems (EMR) systems

• Mental Health Code and the Michigan Medicaid Provider Manual

• Severe mental illness, serious emotional disturbance, substance use disorders, and intellectual/developmental disabilities

Skill in:

• Managing incoming and outgoing phone calls

• Using good professional judgment for the welfare and safety of persons served

• Excellent organizational skills with the ability to manage multiple priorities

• Providing excellent and timely customer service
   

Ability to:

• Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate.  Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives