Case Manager

 

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

 

Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

 

Essential Responsibilities:

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army’s services; coordinates services and communicates about cases; assures that valid releases of information are on file
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through community and agency educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Perform other duties as assigned

Qualifications:

 

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 or more years of applicant interview or case management experience
• Experience working with program target population (preferred)

  

Skills, Knowledge & Abilities: 

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

 Computer Skills:

• Proficient in Microsoft Office 365
• Basic knowledge of Teams and Sharepoint
• Proficient in SIMS (ServicePoint) software within 90 days
• Willingness to learn new software as needed

Certificates and Licenses: 

• Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed

Qualifications

The Salvation Army offers the following benefits:

• Health Care Benefits which include:
• Medical
• Dental
• Vision
• Hearing
• Flexible spending accounts
• AFLAC
• Voluntary life insurance benefits
• Short-Term and Long-Term Disability options
• Pet Insurance
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
• Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts
• Paid Time Off which includes:
• Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available. 
• Up to (6) earned sick days per year may be used as discretionary days.
• Vacation begins