Job Description

Summary: Provides direct case management services through advocacy, crisis intervention services, individual and group case management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•    Provides all intake and referral functions for community members looking for services. Includes walk-ins, phone enquiries, family members, parishes, other agencies etc.

•    Supports receptionist and admin volunteers in providing information regarding services.

•    Conducts thorough needs assessment and develops action plan accordingly (limited intervention, referral, short/ longer term case management,  retention services.)

•    Provides crisis intervention to individuals and families facing emergencies, delivered at both on site and off-site locations.

•    Develops service plans and conducts psychosocial assessments for individuals and families engaged in case management.

•    Works as advocate/ partner for clients to access benefits, receive financial assistance, food, employment services, medical, mental health services, substance abuse services.

•     Maintains current and accurate documentation of services provided.

•     Conducts outreach throughout the county.

• .    Acts as ambassador for AU. CCCSDC programs and services at trainings, forums, meetings etc.

•      Ensures case outcomes reflect sustainability through 30 or 60 day follow up.

•      Facilitates/ assists facilitate educational and support groups.

•      Stays current on available resources, trends and interventions.

•      Prepares comprehensive case management report monthly.

  Position Type and Expected Hours of Work:

This is a full-time position 9.00 AM to 5.00 PM, Monday through Friday. Occasional evening and weekend hours as needed.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

•         Ability to remain stationary at a workstation and use a computer.

•         Must be able to visit clients at their home or other off-site locations.

Qualifications

Education and/or experience required:

•         Bachelor level with at least two years of experience in a social service, health care or similar field.

Skills, Licenses, and/or competencies required:

•         Bi-lingual a plus.

•         Access to a car, valid driver's license.

•         Excellent interpersonal, organizational, writing and telephone skills.

•         Proficiency with MS Office suite, espec